Epic Principal Trainer - Beacon

Piedmont Healthcare Inc.•Atlanta, GA

About The Position

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Requirements

Bachelor’s Degree in business administration, computer technology or science, or a closely related field OR four (4) years of relevant work experience.
3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field OR seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field (in lieu of degree).
Must successfully obtain the appropriate Epic certification for the specific area of assigned responsibility within 90 days.

Responsibilities

Serve as the content expert for their respective application(s).
Master both an Epic application and Piedmont-specific workflows.
Develop and lead the implementation of the training program and associated training materials.
Coordinate with other Principal Trainers for applications that share end-user workflow portions.
Ensure the training program meets initial and ongoing training needs and supports the usability (proficiency) program.
Utilize various training methods including classroom, web-based learning, remote instruction (e.g., WebEx), one-on-one coaching, and written materials.
Match content, curriculum, and methods to the role and workflow of the user for effective training.
Maintain the quality of training content and curriculum.
Stay current with best practices for instruction and application use.
Participate in go-live events and provide direct training.
Provide user support, which may include both on-site and remote support.
Build, test, and maintain the training environment in coordination with the Program Manager, Environments.
Ensure training environments closely match the production environment.
Participate in workflow design and system build to gain in-depth knowledge of system functionality and workflow rationale.
Assist with the development and/or coordination of all application training strategies, policies, and procedures.
Manage course content, scheduling, coordination, education, and certification for system-approved applications.
Assist with the oversight of all training facility management, including construction, technical infrastructure, and devices.
Represent the Information Services team and establish/maintain business relationships with co-workers, physicians, and other users of the Epic application suite.