(USA) Principal, Technology Operations

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Walmart US eCommerce cross border inbound team builds products that allow Marketplace Sellers increased selection by offering fast, reliable, and affordable shipping options to the Walmart Fulfillment network. We are seeking an experienced leader to own our cross border trucking program starting within North America in a fast-paced, rapidly growing, cross border inbound logistics service. This include setting the long-term strategy to deliver trucking products that our sellers will love; creating the critical roadmap; defining, measuring, and driving to achieve success metrics; ensuring project deliverables remain on on-time and on budget; and communicating and/or escalating program risks. The Walmart US eCommerce cross-border inbound team develops solutions that enable Marketplace Sellers to expand product selection by providing fast, reliable, and cost-effective shipping to the Walmart Fulfillment network. This team integrates program management, financial oversight, and stakeholder collaboration to deliver impactful business operations. Leveraging technology strategies and performance measurement, the team drives process improvements and aligns initiatives with organizational goals. Members contribute to defining business requirements, managing risks, and optimizing resources to ensure successful program execution and continuous advancement in operational efficiency.

Requirements

Self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects
Ability to bring order to ambiguity
Superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines
Organized, disciplined, and can manage multiple projects simultaneously
Experienced with executing cross functional projects without direct authority over the teams involved
Background in supply chain, cross border logistics services, and/or freight forwarding
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area
7 years’ experience in project management, program management, program operations, or related area

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area
Creating inclusive digital experiences
Implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards
Assistive technologies
Integrating digital accessibility seamlessly
Knowledge of accessibility best practices
Knowledge of Walmart’s accessibility standards and guidelines for supporting an inclusive culture

Responsibilities

Set the long-term strategy to deliver trucking products that our sellers will love
Create the critical roadmap
Define, measure, and drive to achieve success metrics
Ensure project deliverables remain on on-time and on budget
Communicate and/or escalate program risks
Understand market trends relating to what Sellers want
Anticipate and exceed customers’ expectations
Work in agile and iterative team environment
Work with product/program teams cross-functionally to drive efficient, timely project planning processes and business reviews
Standardize and lead change management process
Communicate change and progress across audiences
Drive resolution of key issues, escalations, and projects
Work cross-functionally, across locations
Provide program leadership for cross-functional business, tech, product, support, and operations teams to deliver on your strategy

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.