Principal Technical Trainer and Content Developer

OneTrust • Atlanta, GA

6d • $90,000 - $135,000 • Hybrid

About The Position

OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment. This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes. This role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience. CX Global Education is a digital-first organization, this role ensures education is release synchronous, modular, scalable, and outcome-driven enabling customers and partners to achieve value faster, operate with confidence, and maximize platform adoption.

Requirements

• Bachelor’s degree in Instructional Design, Education, or a related field
• 7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
• Proven experience delivering instructor-led training and building full-course learning content for external audiences
• Experience creating customer facing education (not internal-only training)
• Strong ability to translate complex product functionality into clear, actionable learning experiences
• Experience building hands-on labs and workflow-based training
• Experience developing assessments aligned to learning objectives and outcomes
• Strong project execution skills and ability to manage work across timelines and dependencies
• Excellent facilitation, communication, and stakeholder management skills
• Ability to operate in high-volume, release-driven environments
• Experience in SaaS customer or partner enablement
• Experience supporting certification programs and structured learning tracks
• Familiarity with agile and rapid content development methodologies
• Experience identifying microlearning opportunities from learner behavior and support insights
• Experience contributing to scalable, global education programs
• Experience mentoring others and influencing content quality and standards

Responsibilities

• Design and deliver education across solution-aligned learning tracks, including: Technical training facilitation (ILT/VILT), Full-course content development, Release-synchronous updates and delta training, Hands-on lab design for real-world workflows, Microlearning and modular content creation, Assessment development aligned to learner outcomes, Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal, AI-enabled content acceleration, Operational execution within release timelines.
• Deliver instructor-led and virtual instructor-led training for customers and partners.
• Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application.
• Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform.
• Adapt delivery for technical, global, and mixed-experience audiences.
• Support high-impact live training where instructor engagement drives differentiated value.
• Design, build, and maintain full-course technical learning content across digital and live formats.
• Convert product, SME, and release-driven inputs into scalable learning experiences.
• Structure content using the standard: Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting.
• Ensure a strong “show me how” approach with clear workflow-based instruction.
• Create and maintain instructor materials, learner resources.
• Develop modular, reusable content patterns to improve speed, consistency, and scalability.
• Build release-synchronous and delta training that clearly communicates: what changed, why it matters, and how to apply it.
• Design and maintain hands-on labs aligned to: Repetitive workflows, Common failure points, Real-world customer and partner scenarios.
• Reinforce practical skill development during and after training.
• Enable learner confidence and self-sufficiency through applied practice.
• Create assessments aligned to course objectives and real-world application.
• Develop scenario-based knowledge checks and applied learning activities.
• Use learner feedback, delivery insights, and support trends to identify gaps and improve content.
• Operate within a seasonal release cycle, including impact assessment and content updates.
• Evaluate product changes and determine training impact across learning tracks.
• Update training assets in alignment with release timelines and delivery needs.
• Contribute to post-release measurement and continuous improvement.
• Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment.
• Translate complex functionality into clear, outcome-driven learning experiences.
• Partner with education stakeholders to ensure consistency and quality across the portfolio.
• Use AI tools to accelerate content development, including drafting modules, generating scenarios, and summarizing release changes.
• Maintain high standards of quality, clarity, and consistency.
• Manage work through structured processes, including writing clear requirements, tracking dependencies, and delivering on schedule.
• Balance multiple concurrent priorities in a fast-paced, release-driven environment.

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior