Principal, Technical Program Manager

Walmart•Sunnyvale, CA

4d•$143,000 - $286,000•Onsite

About The Position

This role focuses on Program Planning Development, requiring knowledge of program management techniques, tools, and frameworks to define goals, stage gates, critical delivery paths, and key deliverables for large-scale programs. It involves managing cross-functional dependencies, resolving ambiguous situations, and driving clarity on strategy and end-to-end technology solutions. The role also demands Technical Expertise, including understanding system design, cloud infrastructure, emerging technologies, and ITIL framework to participate in system solution design discussions, ensure robust dependencies, and oversee defect resolution. It requires establishing end-to-end delivery plans, promoting automation, and implementing effective launch and post-launch processes. Leveraging Domain Knowledge is crucial for understanding business domains, industry trends, and competitor activities to extend program plans and guide build-versus-buy decisions. The role is responsible for Driving Program Results by monitoring programs, managing risks and issues, overseeing budgets, and mentoring team members. It involves dynamically reassessing roadmaps, defining and improving workflows, and establishing prioritization frameworks. Influential Communication for Alignment is key, requiring proactive communication of progress and risks, understanding stakeholder needs, and preparing clear, concise reports. Analytical Problem Solving involves defining success metrics, identifying and solving complex problems, and coaching team members. Program Stakeholder Management requires engaging with stakeholders, building relationships, aligning them on goals, and driving execution of business plans and projects. The role also involves providing supervision and development opportunities for associates, promoting company policies, ensuring business needs are met, and fostering a culture of respect, integrity, customer focus, and continuous improvement.

Requirements

Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
8 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Nice To Haves

Certification in Project Management.
Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define goals, stage gates, critical delivery paths, and key deliverables for large-scale programs.
Manage cross-functional dependencies across multiple areas of work, timelines, and resource constraints.
Resolve ambiguous situations with conflicting business and product strategies and drive clarity on strategy and end-to-end technology solutions.
Identify synergies, overlaps, and waste for program tracks across multiple areas of work.
Mentor team members and drive initiatives to improve ways of working.
Participate in end-to-end discussions for high-level system solution design.
Ensure dependencies between system contracts are robust and avoid upstream and downstream OE/production issues.
Direct the identification, investigation, reporting, and resolution of defects/bugs.
Translate product feature requirement needs into technical designs or details.
Understand dependencies between capabilities, software systems, and services.
Identify similar capabilities during planning and execution cycles for possible software reuse.
Ensure effective rollforward and rollback plans are in place for every release.
Establish end-to-end delivery plans based on impacts and interdependencies between applications.
Propose frameworks, tools, and methodologies that can be adopted to drive automation across initiatives.
Establish methods for effective launch and post-launch by assessing engineering practices.
Demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain.
Extend program plans to incorporate elements of communications, marketing, and field service management.
Lead discussions and conduct impact analysis/due diligence to guide decisions on build versus buy.
Identify areas for the implementation of new processes, automation techniques, and updated ways of working.
Proactively research new processes and automation techniques used across domains and industries.
Monitor multiple programs and decompose performance metrics into measures for different projects.
Identify key risks, create mitigation plans, and manage issues to unblock a program.
Assess and manage the likelihood and impacts on multiple areas of work and escalate issues to relevant stakeholders.
Ensure the effective use of program budgets by ensuring teams work together on the highest value efforts.
Ensure systems underutilized are released (e.g., staging and testing environments scaled down after production release).
Identify existing work that no longer brings enough added value.
Own and drive complex, large-scale programs, execute lifecycles, and mentor team members on best practices.
Dynamically reassess and refine roadmaps, navigating through changes to arrive at paths to green for programs at risk.
Proactively implement processes and tactics to accelerate timelines.
Define, implement, and improve standard, scalable, measurable, and repeatable workflows and processes for cross-functional teams.
Define goals and objectives for a vague program and break it down into subprojects and subprocesses.
Simplify concurrent deliverables and seamlessly manage queuing for engineering teams.
Define and establish prioritization frameworks for the dynamic resequencing of a portfolio of initiatives.
Proactively communicate progress and risks, and engage with core teams to resolve issues.
Understand communication styles and needs of stakeholders and core program team members and use varying communication styles as needed.
Prepare clear, concise, logically structured, and meaningful reports/materials using relevant data.
Seek and provide constructive feedback, anticipate needs/questions, and respond with actionable feedback.
Communicate complex information to large audiences verbally and through written emails and artifacts.
Coordinate and produce documents that communicate project strategy, status, scope, timelines, etc.
Define program success metrics through the extraction of insights.
Identify difficult problems and systemic gaps that may seem invisible/avoidable on assigned programs.
Extract insights and promote the value of insight extraction from multiple data sources.
Lead problem-solving efforts for complex and ambiguous problems, question assumptions, and coach team members.
Mentor team members on fact-finding techniques, diagnostic tools, and judgment.
Engage with identified program stakeholders based on a defined cadence to align and share regular updates.
Build relationships with program stakeholders and align them on roles, responsibilities, ways of working, and cadences.
Ensure that all dependent teams and stakeholders have an accurate and thorough understanding of different stakeholder perspectives and overall project goals, timelines, and deliverables.
Coordinate with stakeholders in ambiguous scenarios and ensure stakeholder alignment during and after setbacks.
Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers, providing resources, setting performance standards, measuring progress, and adjusting performance.
Provide supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting performance evaluations, providing recognition and rewards, and coaching for success and improvement.
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Consult with business partners, managers, coworkers, or other key stakeholders.
Solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness.
Participate in and support community outreach events.
Demonstrate and encourage respect for all, build a high-performing team, seek and embrace differences, and create a workplace where all associates feel seen, supported, and connected.
Create a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Empower associates and partners to act in the best interest of the customer/member and company.
Regularly recognize others' contributions and accomplishments.
Build strong and trusting relationships with team members and business partners.
Work collaboratively and cross-functionally to achieve objectives.
Communicate and listen attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values and lead by example to foster our culture.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world.
Follow the law, our code of conduct, and company policies, and set expectations for others to do the same.
Promote an environment where associates feel comfortable sharing concerns and reinforce our culture of non-retaliation.
Listen to concerns raised by associates, take action, and encourage others to do the same.
Hold self and others accountable for achieving results in a way that is consistent with our values.
Act as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Deliver expected business results while putting the customer/member first and consistently applying an omni-merchant mindset.
Act with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopt a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Consistently raise the bar and seek to improve.
Demonstrate curiosity and a growth mindset.
Seek feedback, ask thoughtful questions, and foster an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking.
Exhibit resilience in the face of setbacks.
Seek and implement continuous improvements.
Encourage the team to leverage new digital tools and ways of working.

Benefits

Medical, vision and dental coverage.
401(k)
Stock purchase
Company-paid life insurance.
PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.