Principal, Technical Product Manager

TransUnion • White Plains, NY

15h • Hybrid

About The Position

This role sits within Customer Zero Enablement, supporting TransUnion’s OneTru platform, and reports to the Senior Director, Technical Product Management. The team plays a critical role in advancing TransUnion’s cloud‑native data, identity, and analytics platform that powers solutions across credit risk, fraud, and marketing. This role represents the Global Delivery and Data Acquisition user groups and is responsible for shaping how these teams adopt and leverage the OneTru platform. The role partners closely with Engineering, Architecture, UX, Platform Product, and Operations to ensure scalable, intuitive, and effective internal adoption, helping to inform platform evolution and readiness for broader go‑to‑market use. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities This role exists to enable internal teams to effectively operate on the OneTru platform through scalable, repeatable, and intuitive enablement experiences. Drive measurable business outcomes by reducing operational friction, accelerating onboarding, and increasing adoption across data, analytics, and fulfillment workflows. Own the Customer Zero Enablement strategy across multi-persona, multi-tenant operational and analytics journeys in support of platform migration and scale. Translate complex workflows, pilots, and real-world platform usage into prioritized product roadmap investments tied to adoption and efficiency metrics. Partner with Engineering and Architecture to define secure, cloud-native solutions that balance short-term enablement needs with long-term platform strategy. Collaborate with UX to map end-to-end journeys, define Jobs-to-Be-Done, and convert insights into actionable, buildable platform requirements. Define success metrics, acceptance criteria, and dependency alignment to ensure consistent, measurable delivery. Develop enablement artifacts such as playbooks, SOPs, and onboarding guides to reduce reliance on tribal knowledge and improve time-to-value.

Requirements

• 15+ years of experience in technical product management for enterprise or platform products, which is essential to designing scalable enablement strategies and driving adoption at scale.
• Expert knowledge of data and analytics lifecycles including data onboarding, preparation, batch and interactive execution, and downstream delivery, used to design end-to-end platform workflows.
• Experience designing and enabling multi-persona, multi-tenant platforms, ensuring secure, consistent, and repeatable experiences across internal user groups.
• Demonstrated ability to operate in ambiguous environments while providing structure, stakeholder alignment, and execution rigor across cross-functional teams.
• Cloud platforms such as AWS (Amazon Web Services), Microsoft Azure, or GCP (Google Cloud Platform) used to support cloud-native, scalable architectures.
• Enterprise data platforms, analytics workflows, and operational or fulfillment systems supporting complex internal use cases.
• APIs (Application Programming Interfaces), system integration patterns, access models, and dependency management.
• Ability to translate architectural and technical concepts into clear product requirements, metrics, and delivery plans.

Nice To Haves

• Experience leading Customer Zero or internal enablement initiatives for platform products.
• Partnership with UX research and design teams to modernize and simplify complex enterprise workflows.
• Experience driving workflow standardization and modernization through platform-driven documentation.
• Strong orientation toward measurable outcomes such as adoption, usability, cycle time reduction, and operational efficiency.

Responsibilities

• Enable internal teams to effectively operate on the OneTru platform through scalable, repeatable, and intuitive enablement experiences.
• Drive measurable business outcomes by reducing operational friction, accelerating onboarding, and increasing adoption across data, analytics, and fulfillment workflows.
• Own the Customer Zero Enablement strategy across multi-persona, multi-tenant operational and analytics journeys in support of platform migration and scale.
• Translate complex workflows, pilots, and real-world platform usage into prioritized product roadmap investments tied to adoption and efficiency metrics.
• Partner with Engineering and Architecture to define secure, cloud-native solutions that balance short-term enablement needs with long-term platform strategy.
• Collaborate with UX to map end-to-end journeys, define Jobs-to-Be-Done, and convert insights into actionable, buildable platform requirements.
• Define success metrics, acceptance criteria, and dependency alignment to ensure consistent, measurable delivery.
• Develop enablement artifacts such as playbooks, SOPs, and onboarding guides to reduce reliance on tribal knowledge and improve time-to-value.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company‑paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short‑ and long‑term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed