Principal Technical Consultant

ServiceNow•Vienna, VA

8d•$165,500 - $289,600

About The Position

The Principal Technical Consultant, Integrations Specialist is the functional and technical expert on a customer engagement team. The consultant advises customers and configures ServiceNow integrations using configuration best practices to accelerate business outcomes, increase platform adoption, and help customers realize value from their ServiceNow investment. The role designs and implements integrations between ServiceNow and third-party software platforms, programs, and applications, and resolves errors and complex system overlaps. It also contributes to transformative integration architectures that support AI solutions on the platform. The consultant develops integration plans and system architectures, builds solutions based on requirements gathered in workshops, and coordinates with developers to ensure integrations and platform functionality support project goals. The position implements ServiceNow AI offerings, serves as a subject-matter expert for integration and AI issues, promotes integration best practices, and analyzes configurations, data conflicts, errors, and architecture to improve customer instances. The role requires an active security clearance and includes up to 30% annual travel.

Requirements

Active security clearance.
At least 8 years of configuration or development experience with complex integration technologies.
Demonstrated ability to influence and consult in complex, varied customer environments, present options with pros, cons, and risks, and provide thought leadership to customer sponsors and stakeholders on business-process or technical problems.
Maintain at least 2 ServiceNow mainline CIS certifications.
Maintain ServiceNow Certified Application Developer (CAD) certification.
Experience architecting system integrations and creating complex, high-level architecture diagrams.
Extensive experience with integration technologies such as REST/SOAP web services, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, and Remote Process, as well as SaaS technologies.
Understanding of AI models, deep learning models, and large language models, with a focus on Generative AI.
Experience developing with ServiceNow platform capabilities, including Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and integrations.
Experience with data management, database design, and database concepts.
Knowledge and experience with LDAP, VPN, SSL, SAML/SSO, and other widespread enterprise technologies.
Experience designing and configuring Connect Chat, Agent Chat, and Virtual Agent.
Understanding of encryption and its core design principles, including platform, edge, database, and full-disk encryption.
Understanding of or development experience with MID Servers, Notify, and Orchestration.
Strong JavaScript skills and practical experience.
Strong interpersonal skills, a customer-centric attitude, and ability to work in a culturally diverse environment.
Proven ability to build teams and mentor and develop talent.
Analytical and problem-solving abilities.
Attention to detail and ability to identify and fix errors in complex code.
Ability to work independently.
Good presentation and report-writing skills.
Willingness to travel up to 30% annually.

Nice To Haves

Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Experience with self-hosted implementations and/or Domain Separation.

Responsibilities

Develop integration plans, strategies, and architectures for system integrations.
Implement ServiceNow AI capabilities, including Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI.
Develop solutions based on user requirements gathered in workshops.
Coordinate with other developers to ensure integrations and platform functionality support the overall project.
Ensure the organization follows integration best practices.
Serve as a subject-matter expert to resolve complex user issues related to integrations and AI solutions.
Identify and correct conflicts in data configurations and overlaps.
Analyze and improve current instance configuration and setup to support customers’ future needs.
Identify and debug system errors or architecture issues, and advise on resolutions.
Act as a technical lead on engagements.
Mentor and develop talent.