Principal Technical Business Analyst - Robotics

Mayo Clinic•Rochester, MN

About The Position

Robots already work at Mayo Clinic, cleaning our floors, moving millions of laboratory specimens, and assisting in our operating rooms. Yet this is less than one percent of what is possible. Over the next decade, robotics will advance from sensor-driven, single-purpose machines to AI-driven autonomous systems, including generalist and humanoid robots, and Mayo Clinic intends to lead across that entire continuum, from the operating room to the loading dock. The Mayo Clinic Robotics Program exists to pioneer human-centered robotics that expands access and creates an empowered, safe, more personalized, and convenient experience for patients and staff, cementing Mayo Clinic as the global leader in healthcare while freeing our people for the human work of healing. Within this program, the Principal Technical Business Analyst - Robotics leads the analysis discipline that keeps enterprise robotics rigorous and ensures Mayo never automates an inefficient process. Analysts here do the foundational work of every robotics effort: observing and mapping how work actually happens on the floor, translating between frontline staff and robotics engineers, quantifying the true costs and benefits of automation, and capturing what each effort learns as reusable workflows, metrics, and playbooks. The Principal drives these practices across the program, personally takes on the most complex and ambiguous analyses, develops the analyst capability through mentorship, and ensures that requirements written for robots reflect the physical and human realities of the environments they join. Understands and considers both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle. Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements. Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution. Technical specifications are utilized by Engineering/IT in the final technical design and eventual product build/acquisition or integration. May assist product and operations leaders to coordinate deployment of deliverables (varies by product). Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment. Drives BA best practices through training, mentorship, and skill development of team members. Researches, analyzes and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity. Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended and solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering/technology systems and product operations workflows. Understands and helps define product implementation change management requirements for those products not requiring formal Implementation Team resourcing.

Requirements

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ years of relevant digital business analyst role.
Understand business strategy and business planning principles and applies with minimal guidance to assigned work.
Demonstrated leadership and expertise in design, build and operations capabilities and requirements of current digital product technologies.
Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications.
Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams.
Applies system and analytical thinking methodology and discipline.
Ability to build and maintain strong working relationships at multiple levels of the organization.
Effective (or Strong) communicator (written & verbal) with active listening skills.
Ability to facilitate small group/team discussions.
Professional and reflects Mayo Clinic values and beliefs.
Strong planning & organizational skills.
Proactive and able to navigate conflict and help find resolution.
Problem solver with ability to maintain a keen attention to detail and manage multiple initiatives.

Nice To Haves

Business analysis leadership on initiatives involving physical technology such as robotics, automation, medical devices, or facilities-integrated systems, not solely software products.
Demonstrated mastery of workflow and process mapping in clinical or complex operational environments, including time-and-motion or observational methods.
Track record building business cases and total-cost-of-ownership analyses for capital equipment or automation, including labor, infrastructure, and lifecycle costs.
Experience translating between frontline operational staff and engineering teams, including requirements that span physical environments, safety, and technology.
Demonstrated ability to create reusable analytical artifacts (playbooks, metric frameworks, requirement templates) adopted beyond a single initiative.
Experience developing analysts through mentorship and practice leadership; healthcare or other regulated-industry experience.

Responsibilities

Leads the analysis discipline that keeps enterprise robotics rigorous and ensures Mayo never automates an inefficient process.
Observes and maps how work actually happens on the floor.
Translates between frontline staff and robotics engineers.
Quantifies the true costs and benefits of automation.
Captures what each effort learns as reusable workflows, metrics, and playbooks.
Drives these practices across the program.
Personally takes on the most complex and ambiguous analyses.
Develops the analyst capability through mentorship.
Ensures that requirements written for robots reflect the physical and human realities of the environments they join.
Understands and considers both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives.
Able to perform cost, benefit and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle.
Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements.
Performs data analysis, defines, and documents business requirements.
Translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution.
May assist product and operations leaders to coordinate deployment of deliverables (varies by product).
Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work.
Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment.
Drives BA best practices through training, mentorship, and skill development of team members.
Researches, analyzes and validates complete and accurate business and systems requirements.
Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity.
Plans and monitors work scope estimates and schedules for the defined scope of the product.
Assesses and defines problems through root cause analysis and proactively brings solutions to the table.
Able to read, assess and interpret vended and solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering/technology systems and product operations workflows.
Understands and helps define product implementation change management requirements for those products not requiring formal Implementation Team resourcing.