Principal Technical Analyst

Oracle•United States,

19h•$74,100 - $148,300

About The Position

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

Requirements

US Citizenship is required due to US Gov Cloud and DoD support requirements.

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base.
Serve as an advocate for customer needs.
Resolve post-sales non-technical customer inquiries via phone and electronic means.
Resolve technical inquiries regarding the use of and troubleshooting for Electronic Support Services.
Act as a main point of contact for customers.
Facilitate customer relationships with Support.
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Offer strategic technical support to assure the highest level of customer satisfaction.
Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.