Principal Tech Business Mgmt.
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. This role leads complex, high‑impact initiatives for Digital Care chat and social media channels, owning outcomes across strategy, planning, and execution with minimal direction. It operates as a senior connector across Operations, Product, Technology, Marketing, Finance, and Care leadership, translating business strategy into scalable, executable solutions. The role owns end‑to‑end intake, prioritization, stakeholder alignment, and launch and adoption strategies across multiple dependencies. As a strategic leader, the Principal identifies systemic gaps, influences roadmap decisions, drives continuous improvement, and mentors others while ensuring seamless execution. As a Principal Tech Business Mgmt. your tasks may include, but are not limited to, the following: An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.
Requirements
- 7+ years of related experience.
- Certification is required in some areas.
Nice To Haves
- Bachelor’s degree (BS/BA) desired in Computer Science or Business.
Responsibilities
- Define, design, and implement processes and process improvement within the technical organization.
- Deploy tools and implement Agile methodology.
- Create and manage compliance policies, standards, and processes.
- Manage audit and compliance reviews.
- Conduct process and quality reviews and audits.
- Conduct vendor management and relations.
- Oversee disaster recovery and business continuity planning.
- Conduct financial modeling and analysis.
- Prepare and review business cases.
- Manage IT project management, front door process and financials.
- Develop and maintain metrics, scorecards, and performance analyses.
- Identify performance gaps and recommend solutions.
- Coordinate infrastructure programs and manage roadmaps.
- Engage in strategic and tactical planning activities.
- Create communications for technical organizations.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Principal
