Principal Systems Analyst

Onto Innovation•Milpitas, CA

12h

About The Position

The ERP Functional Analyst for “Field Services” is responsible for supporting, enhancing, and optimizing Oracle ERP solutions that enable Field Service operations across the enterprise. This role partners closely with business stakeholders to ensure system stability, data accuracy, reporting visibility, and continuous improvement of service-related processes. The position supports production incidents, enhancement initiatives, and analytics/reporting needs, while working extensively with large volumes of ERP data.

Requirements

Functional Expertise in Field Service operations, Service requests and work orders, Preventive maintenance, Service contracts and warranty processes, Integration with Inventory, Order Management, and Billing
Data & Support Experience supporting large ERP datasets
Proven experience in incident management and enhancement delivery
Strong analytical and problem-solving skills
Oracle E‑Business Suite (EBS) Service modules (CS / Install Base / Depot Repair as applicable)
Inventory (INV)
Order Management (OM)
Accounts Receivable (AR)
BI Publisher reporting

Nice To Haves

Oracle Fusion Cloud Field Service or Maintenance Management
Inventory Management
Order Management
Oracle Transactional Business Intelligence (OTBI)
Oracle BI Publisher
Oracle PL/SQL for data validation and analysis
Report and dashboard development (BI Publisher, OTBI)
Experience in semiconductor, equipment manufacturing, or high-tech industries

Responsibilities

Act as functional SME for Field Service-related business processes within Oracle ERP
Analyze business requirements and translate them into functional system designs
Configure, test, and deploy ERP enhancements and fixes
Provide production support, including incident triage, root-cause analysis, and resolution
Support business users with change requests, enhancements, and process improvements
Participate in release planning and regression testing
Work with large and complex data sets within Oracle ERP
Support business stakeholders in developing, validating, and enhancing: Operational reports, Performance dashboards, Service KPIs
Partner with technical teams to validate data using SQL/PL/SQL
Create functional design documents, test scripts, and training materials
Collaborate with IT, Finance, Supply Chain, and Reporting teams
Ensure data integrity and process compliance across integrated modules