Principal Systems Analyst (Jira, SQL, Insomnia)

Fidelity Investments•Durham, NC

About The Position

The Workplace Investing Platform technology group develops and maintains technology solutions supporting Fidelity's Defined Contribution business. The ADE Desktop platform serves back-office and operational associates who access and manage adjustments to recordkeeping data for participants, plans, and clients. The Principal Systems Analyst acts as the main liaison among business, product, and development teams, translating business requirements into actionable work. This role provides leadership on complex systems analysis and collaborates with business partners to develop recommendations addressing critical business needs and opportunities. It coordinates release management, participates in scaling ceremonies and activities, manages interdependencies across teams, and uses metrics to assess team performance and identify opportunities to realize the benefits of agile practices. The analyst also promotes Fidelity and agile leadership behaviors to help sustain an innovative agile culture. The role is part of a multidimensional, globally distributed team responsible for developing and maintaining Fidelity's Workplace Investing plan administration platform. The analyst assists with requirements gathering and story writing, partners with teammates to accelerate value delivery, and may participate in a wider Scrum of Scrums to influence practices at the tribe level. The position calls for a change agent, role model, and teacher who can build connections, lead and constructively challenge others, and help overcome obstacles.

Requirements

10+ years of experience in systems analysis focused on building software solutions for technology initiatives.
Deep knowledge of Agile development methodologies and scrum tools, including Jira.
Experience developing and authoring solution requirements and specifications for moderate to complex software systems.
Experience with Structured Query Language (SQL) and API consumer tools such as Insomnia.
Bachelor's degree in computer science or a related technology subject area.
Ability to mentor and coach junior analysts across divergent functions, experiences, and geographies.
Ability to influence behavior without organizational authority.
Strong analytical and problem-solving skills, and adaptability to organizational changes.
Effective communication and people-interaction skills.
Strong written and verbal communication skills, including tailoring content to the audience.
Ability to rapidly assimilate business processes, goals, and objectives and distill them into well-defined user stories and requirements.
Flexibility to adjust work schedules to accommodate U.S.- and India-based teams and associates.
Knowledge of technical solutions and back-end systems.
Ability to make personal connections, lead confidently, constructively challenge, and focus on solving problems and overcoming obstacles.

Nice To Haves

Experience with Jira Align.

Responsibilities

Serve as the main liaison between business, product, and development teams.
Translate business requirements into workable tasks and well-defined user stories or requirements.
Lead complex systems analysis for projects and develop recommendations with business partners to address business needs and opportunities.
Coordinate release management and participate in scaling ceremonies and activities.
Manage interdependencies across teams.
Examine team performance through metrics and identify opportunities to improve agile practices and outcomes.
Promote Fidelity and agile leadership behaviors and help sustain an innovative agile culture.
Mentor and coach junior analysts across functions, experience levels, and geographies.
Brainstorm with teams to address challenges and roadblocks.
Assist with requirements gathering and story writing.
Partner with team members to accelerate value delivery as a change agent, role model, and teacher.
May participate in a wider Scrum of Scrums to influence standard methodologies at the tribe level.