Principal Systems AI Designer

Truist • Raleigh, NC

26d

About The Position

The Principal AI Systems Designer owns and leads the strategy and evolution of the foundational system architecture behind AI-powered experiences at Truist. The role focuses on defining how intelligence works across experiences rather than primarily designing screens or individual journeys. This includes defining what AI understands and remembers, how it determines next steps, how experiences and agents work together, when AI can act or a human should intervene, and how conversations or tasks move among channels such as mobile, web, messaging, contact centers, and branches. The role also establishes frameworks for prompts, intents, entities, knowledge, context, and guardrails, and documents and promotes aligned patterns and frameworks to improve consistency.

This is a hands-on, individual-contributor role that conceptualizes and delivers complex, human-centered client solutions, consults on challenging problems, and identifies innovative approaches. The designer leads initiatives, applies deep expertise in design practice, keeps current on trends, and builds intuitive, differentiating, client-centered solutions. The role guides and inspires teammates and may mentor less experienced designers, but has no management duties.

Truist’s Experience Design team uses research, service design, UX/UI, and accessibility best practices to create services and experiences that support clients’ financial confidence. The position collaborates across teams and organizational contexts to advance design excellence and client value.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• At least 6 years of experience in the field; equivalent education may be included.
• Demonstrable experience leading large and/or complex projects.
• Excellent ability to communicate ideas and rationales to influence decision-making.
• Strong understanding and application of industry and discipline standards.
• Extensive experience creating artifacts and executing ideas, and experience coaching teammates to execute.
• Ability to give and accept critique, coaching, and feedback and promote a culture of critique.
• Demonstrated success driving results.
• Proficiency in applicable software applications.
• English language fluency.

Nice To Haves

• Familiarity with AWS Bedrock, Amazon Lex, AWS Connect, Lambda Functions, event-driven architectures, API integrations, knowledge base architectures, and AI model orchestration.
• At least 8 years of experience designing complex digital experiences, intelligent systems, AI-enabled platforms, conversational experiences, or related technologies.
• Experience creating scalable frameworks, reusable patterns, and enterprise standards.
• Strong systems-thinking mindset and ability to connect user experience, technology architecture, data, and business objectives.
• Ability to collaborate effectively with Product, Engineering, Data Science, Research, Content Design, and business partners.

Responsibilities

• Mentor and develop design talent through hands-on teaching; participate in evaluating, recruiting, and developing talent without line-managing.
• Create innovative business opportunities that expand value for clients through digital and physical experiences.
• Create and deliver end-to-end experiences and lead special and innovation projects.
• Define standards and best practices that improve experience design.
• Influence and support a culture of design excellence.
• Consult and collaborate with teams in a complex environment while developing an understanding of organizational context and goals.
• Demonstrate thought leadership and serve publicly as a design leader.
• Communicate effectively to foster alignment and build productive partnerships across teams.
• Stay current on trends, theories, methods, and processes and develop practices that increase the value and appreciation of design.
• Lead the strategy and evolution of foundational architecture for AI-powered experiences, including AI understanding and memory, decision-making, coordination among experiences or agents, human intervention, and transitions across channels.
• Develop frameworks for prompts, intents, entities, knowledge, context, and guardrails, and document and evangelize aligned patterns and standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, potential eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Principal