Principal Systems AI Designer

Truist Bank•Raleigh, NC

24d

About The Position

At Truist, the Experience Design team uses research, service design, UX/UI, and accessibility practices to create services and experiences that support clients’ financial confidence. The Principal Systems AI Designer owns and leads the strategy and evolution of the foundational system architecture behind AI-powered experiences. The role focuses on how intelligence works across experiences: what AI understands and remembers, how it chooses what to do, how experiences or agents work together, when AI acts versus when a person steps in, and how conversations or tasks move across channels. It also establishes frameworks for prompts, intents, entities, knowledge, context, and guardrails, and documents and promotes aligned patterns and standards. This is a hands-on individual-contributor position focused on conceptualizing and delivering complex, human-centric client solutions. The designer consults on challenging problems, identifies innovative solutions, leads initiatives, and draws on deep practice-area knowledge and awareness of trends to develop intuitive, differentiated experiences. The role guides and inspires teammates and may mentor less-experienced colleagues, but has no management duties.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
At least 6 years of experience in the field; equivalent education may be included.
Demonstrable experience leading large and/or complex projects.
Excellent ability to communicate ideas and rationales to influence decision-making.
Strong understanding and application of industry and discipline standards.
Extensive experience creating artifacts and executing ideas, as well as coaching teammates to execute.
Ability to give and accept critique, coaching, and feedback, and to promote a culture of critique.
Demonstrated success driving results.
Proficiency in applicable software applications.
English language fluency.
Ability to make complex, human-centric design solutions and consult on challenging problems.

Nice To Haves

Familiarity with AWS Bedrock, Amazon Lex, AWS Connect, Lambda Functions, event-driven architectures, API integrations, knowledge base architectures, and AI model orchestration.
At least 8 years of experience designing complex digital experiences, intelligent systems, AI-enabled platforms, conversational experiences, or related technologies.
Experience creating scalable frameworks, reusable patterns, and enterprise standards.
Strong systems-thinking mindset and ability to connect user experience, technology architecture, data, and business objectives.
Ability to collaborate effectively with Product, Engineering, Data Science, Research, Content Design, and business partners.

Responsibilities

Mentor and develop design talent without line-managing; teach through demonstration and active participation in evaluating, recruiting, and developing talent.
Create innovative business opportunities that expand value for clients through digital and physical experiences.
Create and deliver end-to-end experiences and lead special or innovation projects.
Define standards and best practices that improve experience design.
Influence and support a culture of design excellence.
Consult and collaborate with teams in a complex environment while developing an understanding of broader organizational context and goals.
Demonstrate thought leadership and serve publicly as a design leader.
Communicate effectively to build alignment and productive partnerships across teams.
Stay current on trends, theories, methods, and processes, and develop practices that increase the value and appreciation of design.
Lead the strategy and evolution of foundational architecture for AI-powered experiences.
Define how AI understands and remembers, makes decisions, coordinates experiences or agents, and determines when a human should intervene.
Define how conversations and tasks move across mobile, web, messaging, contact center, branch, and other channels.
Establish and document frameworks and aligned patterns for prompts, intents, entities, knowledge, context, and guardrails.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan