Principal Support Engineer

Zscaler•San Jose, CA

22h•Hybrid

About The Position

We are hiring a Principal Support Engineer with Jira Data Center experience to manage and maintain the Atlassian suite of tools, including Confluence, JIRA and other related applications. You will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization. This is a hybrid role based in San Jose, CA (3 days a week in office) reporting to the Senior Director, Engineering Operations.

Requirements

8+ years of experience and a bachelor's degree in computer science, information technology, or equivalent experience
Experience in administration of Atlassian Jira Data Center or Jira Cloud products
Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
Experience with scripting languages (e.g. Python, Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure

Nice To Haves

Experience working in a FedRAMP authorized environment
Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
Program/Project Management experience with enterprise-wide IT system transformations
Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator

Responsibilities

Administer and maintain the Atlassian suite of tools, including JIRA and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
Manage complex workflows for syncing between Jira instances as well as triggering automatic workflows for our DevSecOps tooling infrastructure (BitBucket, Bamboo, etc.)
Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
Be responsible for migration of the JIRA offering from the data center to the cloud
Collaborate with stakeholders to configure tools according to requirements and develop best practices, guidelines, and training for effective utilization