Principal Technical Support Engineer

Detector Electronics LLC • Minneapolis, MN

4d • Hybrid

About The Position

We are seeking an experienced Principal Technical Support Engineer to provide expert-level technical assistance to our global customers, distributors, and field service teams. In this role, you will troubleshoot complex issues with our flame and gas detection systems, support system commissioning and integration, and serve as a key technical resource for customers and partners. You will help ensure maximum uptime and safety for critical installations.

Requirements

• Bachelor’s degree in Electrical Engineering (Preferred), Mechanical Engineering, Instrumentation Technology, or a related technical field (or equivalent experience).
• 5+ years of hands-on technical support or field engineering experience in fire/gas detection, industrial instrumentation, process control, or safety systems.
• Strong knowledge of electronics, networking protocols (e.g., Modbus, HART), PLC integration, and hazardous area classifications.
• Excellent problem-solving, communication, and customer service skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to work independently in a fast-paced environment while managing multiple priorities.

Nice To Haves

• Experience with flame and gas detection technologies is highly preferred.
• Certifications such as NICET Fire Alarm Systems I, II, III or similar are a plus.

Responsibilities

• Deliver advanced technical support via phone, email, remote diagnostics, and occasional on-site visits for Det-Tronics flame detectors, gas detectors, controllers, and safety systems.
• Diagnose and resolve complex hardware, software, and integration issues, including device troubleshooting, communication protocols, and third-party integrations.
• Provide guidance on product installation, configuration, calibration, maintenance, and compliance with industry standards (e.g., NFPA, ATEX, IECEx, SIL).
• Collaborate with Engineering, Sales, and Field Service teams to identify product improvements and escalate issues effectively.
• Create and maintain technical documentation, knowledge base articles, application notes, and training materials.
• Support customer training sessions and webinars on system operation and troubleshooting.
• Participate in root cause analysis for field failures and contribute to continuous product enhancement.
• Travel domestically and internationally (up to 20%) as needed for complex support cases, customer escalations, or training.

Benefits

• Medical, dental, and vision insurance plans with company contributions
• 401(k) retirement plan with company match, life and disability insurance
• Generous paid time off (PTO), holidays, and flexible scheduling options
• Career development programs, training opportunities, and tuition reimbursement
• Employee Assistance Program (EAP), wellness resources, and global mobility support
• Participation in our Ownership Program, empowering employees to share in our success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior