Principal Specialist, Product and Technical Service

RTX • Lenexa, KS

22d • Onsite

About The Position

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. What YOU will do Responsible for the support of a product or line of products. Responsible for product after transition from design to production and interface with other departments such as design, test and reliability engineering to analyze and resolve problems. Collaborate with Technical Publications for final CMM approval; collaborate with Internal Engineering for qualifications of revised designs; and collaborate on problems and solutions with internal and external engineers to resolve problems in an effective and timely manner. Research and collaborate in resolution of complex customer issues in a timely manner and follow-up directly with the customer to ensure customer satisfaction; and direct preparation of appropriate documentation for assigned projects. Provide technical leadership to engineers and technical support. Respond to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment. Assist Product Support Specialist when required for receiving incoming field questions and help respond by providing detailed technical research, answers and documents; and assist customers with installation, maintenance and training support when required. Report design, reliability and maintenance problems to appropriate departments and follow through until resolved. Maintain performance matrices as required and analyze field-related data to identify performance trends.

Requirements

• Must possess at least a bachelor’s degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 5 years of progressive experience as a Design Engineer or Product Support Engineer or related role. Alternatively, must possess at least a master’s degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 3 years of experience as a Design Engineer or Product Support Engineer or related role would be acceptable.
• Must possess at least 3 years of experience in a manufacturing environment related to gaseous or fluid controls.
• Must possess at least 3 years of experience providing technical support to Businesses from Middle East and India regions.
• Must possess at least 3 years of experience developing and tracking customer data using ODM, JDE, SAP or other database system tools to analyze product trends.
• Non-US Person - Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
• The company will not offer immigration sponsorship for this position.
• The company will not seek an export authorization for this role.

Responsibilities

• Responsible for the support of a product or line of products.
• Responsible for product after transition from design to production and interface with other departments such as design, test and reliability engineering to analyze and resolve problems.
• Collaborate with Technical Publications for final CMM approval; collaborate with Internal Engineering for qualifications of revised designs; and collaborate on problems and solutions with internal and external engineers to resolve problems in an effective and timely manner.
• Research and collaborate in resolution of complex customer issues in a timely manner and follow-up directly with the customer to ensure customer satisfaction; and direct preparation of appropriate documentation for assigned projects.
• Provide technical leadership to engineers and technical support.
• Respond to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment.
• Assist Product Support Specialist when required for receiving incoming field questions and help respond by providing detailed technical research, answers and documents; and assist customers with installation, maintenance and training support when required.
• Report design, reliability and maintenance problems to appropriate departments and follow through until resolved.
• Maintain performance matrices as required and analyze field-related data to identify performance trends.

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level