Principal Specialist, Compensation Operations (Hybrid)

RTX•Cedar Rapids, IA

3d•$86,800 - $165,200•Hybrid

About The Position

Within People Services, our mission is to deliver exceptional experiences for employees and provide high-quality centralized service support for HR. Our Total Rewards Operations team supports that mission through the accurate, timely, and consistent delivery of compensation services. We are seeking a customer‑focused, analytical, proactive, and collaborative Principal Specialist to join the team. In this role, you will play a key role in the day-to-day delivery of compensation operations, including case management, operational process ownership, data analysis, and continuous improvement. You will apply established compensation guidelines and sound judgement to resolve complex issues, identify opportunities for improvement, and help ensure compensation services are delivered accurately and consistently.

Requirements

Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
Experience with Excel, including the ability to analyze and organize data using tools such as pivot tables and charts.
Experience with ServiceNow and Workday.
Experience supporting HR Operations including compensation programs, processes, or analysis.

Nice To Haves

Working knowledge of compensation principles, with the ability to apply established compensation guidelines and interpret compensation data
Experience supporting operational enhancements, continuous improvement projects, or system transitions.
Familiarity with RTX systems, programs, or processes.
High attention to detail with a commitment to accuracy and compliance.
Strong analytical and problem-solving skills, with the ability to investigate issues, analyze data for trends and root causes, and recommend practical solutions.
Strong business acumen and ability to interpret policy and process requirements.
Strong written and verbal communication skills, with the ability to clearly communicate information to employees and HR partners.

Responsibilities

Provide day‑to‑day operational support for compensation processes, ensuring adherence to established policies and business controls.
Manage and resolve compensation-related cases and inquiries within established service level agreements, including complex or non-standard issues, applying compensation guidelines and appropriate judgement and escalating when needed.
Own and manage assigned compensation operational processes, ensuring effective execution, controls, documentation, and service delivery.
Lead investigation and resolution of complex compensation-related data and process issues, identify trends, root causes, downstream impacts, and opportunities for sustainable solutions.
Process, validate, and audit compensation‑related transactions in Workday and other HR systems to ensure data accuracy and compliance.
Maintain and analyze compensation operations metrics and reporting to identify trends, service performance, and opportunities for improvement.
Lead or support operational enhancements and continuous improvement initiatives to streamline, standardize, automate, and strengthen compensation-related processes.
Support annual compensation cycle activities, including reporting, data consolidation, validation, and system readiness tasks.
Provide guidance and knowledge sharing to team members on assigned processes, compensation guidelines, and complex operational issues.
Collaborate with Total Rewards, HR Technology, and other People Services teams to update documentation, knowledge articles, and employee‑facing resources.
Support the operational delivery and ongoing maintenance of employee recognition programs, including transaction processing, data validation, and issue resolution.