Principal Solution Consultant

Genesys • Virtual Office (Indiana), IN

5d • $123,100 - $216,500 • Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requirements

• Passion for technology, innovation, and helping customers solve complex business problems.
• Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership.
• Experience facilitating workshops, discovery sessions, design-thinking engagements, or customer strategy discussions.
• Familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof-of-concept initiatives.
• Ability to work effectively in a fast-paced, cross-functional environment while managing multiple priorities and deadlines.
• Strong problem-solving skills and an ability to think creatively when addressing customer challenges.
• Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture.
• Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation.
• Must be based in the Central US Region.

Responsibilities

• Lead discovery sessions, business value workshops, and stakeholder meetings to uncover business challenges, identify opportunities, and define measurable outcomes.
• Present findings and recommendations to both business and technical audiences.
• Lead customer-facing AI proof-of-concept (POC) initiatives, workshops, and trial programs.
• Help customers evaluate emerging AI capabilities, define success criteria, demonstrate business value, and accelerate adoption of Genesys AI solutions.
• Develop tailored solution demonstrations that align to customer objectives and tell a compelling story around business transformation, operational efficiency, and customer experience innovation.
• Act as a trusted technical advisor to executives, stakeholders, and influencers by connecting customer needs to Genesys solutions and strategic outcomes.
• Maintain expertise in Genesys products, AI innovations, cloud technologies, and industry best practices.
• Share knowledge internally and externally to help customers realize long-term value.
• Work closely with Sales, Product Management, Professional Services, Customer Success, and Partners to develop winning strategies and solve complex customer challenges.
• Consistently document customer engagements, discoveries, opportunities, workshop outcomes, competitive intelligence, and next steps in CRM.
• Maintain accurate and timely field notes to support forecasting, account planning, and cross-functional collaboration.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed