Principal Solution Architect, Platform Engineering, SRE

FIS • Jacksonville, FL

1d

About The Position

The Principal Solution Architect, Platform Engineering, SRE designs and delivers enterprise platform capabilities that enable product engineering teams to build secure, reliable, performant, high-quality products for clients. The role focuses primarily on Site Reliability Engineering (SRE), while contributing across Platform Engineering domains that include AI Engineering, API & Event Management, Front End, Developer Experience & Quality, and Customer Identity & Access Management. It reports to the Head of Architecture for Platform Engineering.

The architect shapes reliability, observability, and incident-management capabilities across the full reliability lifecycle, from service design and service level objectives to incident response, learning from failure, and reducing operational toil. The role also draws on hands-on software engineering and product delivery experience to translate business needs into practical solutions, establish cloud-native patterns, sequence modernization roadmaps, and apply enterprise architecture practices such as governance, ecosystem analysis, and vendor evaluation.

The position partners with platform owners, product partners, engineering leaders, and other stakeholders to define and promote platform capabilities, integration patterns, and modernization approaches. It validates designs through proofs of concept and reference implementations, contributes to architecture reviews and governance, and communicates the business value, options, and trade-offs of architectural roadmaps.

Requirements

• 10+ years of solution architecture and senior software engineering experience, including significant hands-on product delivery in a fast-paced, global software delivery organization operating with ambiguity.
• Expert understanding of software and internet architecture, modern front-end and back-end stacks, API management, identity and access management, cloud-native and on-premises infrastructure, containers, Kubernetes, infrastructure as code, networking, internet connectivity, and browser and mobile application delivery.
• Deep expertise designing and delivering modern SRE capabilities, including SLO and error-budget practices, observability and telemetry architecture, AIOps, incident management and root cause analysis, resilience and disaster recovery, and engineering team interfaces for cross-team issue resolution.
• Strong understanding of how inherited IAM, security, and network policies affect service reliability, operability, and troubleshooting.
• Demonstrated track record delivering platform capabilities for consumer-facing software products, especially API- and event-driven systems.
• Deep experience adopting and operating within a modern SDLC and engineering practice, including AI-enabled development, DevSecOps, and platform-as-a-product.
• Thorough understanding of modern information security and data protection practices and their application across technology stacks in regulated environments.
• Collaborative, low-ego approach focused on business outcomes, with ability to motivate others and influence without authority.
• Exceptional communication skills and ability to navigate and influence across organizational levels and tailor messages to different audiences.
• Sound judgment and flexibility, with ability to consider broader context and strategy when developing solutions.
• Positive, adaptable approach to shifting priorities, topics, and environments.
• Initiative and ability to translate strategy into action and drive delivery hands-on.
• Ability to remain calm and structured under pressure, including during major incidents and critical decisions.
• Strong relationship-building and negotiation skills with internal and external stakeholders, grounding decisions in data.
• Intellectual curiosity, drive for excellence, strong attention to detail, commitment to best practices and continuous improvement, and a record of success working well with others.
• Commitment to FIS values: Win as one team, Lead with integrity, and Be the change.

Nice To Haves

• Experience in financial services or other regulated industries, including operational resilience requirements and their impact on architecture decisions.
• Hands-on experience with commercial and open-source observability, AIOps, and incident management platforms at enterprise scale.
• Experience applying reliability and observability practices to AI and LLM-based systems, including agentic workloads.
• Undergraduate degree in Engineering, Computer Science, or another technical field is preferred but not required.

Responsibilities

• Contribute platform expertise across all platform domains, designing systems and supporting capabilities that enable engineering teams to deliver product capabilities rapidly.
• Create and communicate best-practice target-state designs using cloud-native patterns, supported by artifacts such as business cases, process context, context and sequence diagrams, and architecture decision records.
• Lead the architecture and roadmap for SRE platform capabilities, including observability, SLO-based alerting, AIOps and event correlation, incident response and on-call tooling, runbook automation, and self-healing.
• Embed reliability in platform paths used by product teams through service level indicators, objectives and error budgets; resilience patterns; production readiness reviews; safe change practices; chaos and disaster recovery testing; and blameless post-incident reviews.
• Partner with Platform Engineering leaders to introduce and champion modernization of front-end, middle-tier, and back-end technology stacks within an AI-first delivery model.
• Lead evaluations of new and existing vendors for alignment with Platform Engineering strategy, technology approach, and integration patterns.
• Define and drive adoption of integration patterns across internal systems, services, and capabilities so quality data, events, and services are available across channels.
• Partner with platform owners, product partners, and stakeholders to intake and evaluate platform capabilities and features, influencing design before execution and delivery.
• Validate designs through hands-on proofs of concept and reference implementations, and contribute to architecture reviews and governance.
• Communicate the business value of architectural roadmaps, including fact-based future perspectives, options, and trade-offs aligned with business and engineering strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed