Principal Solution Architect - ServiceNow

SoHo Dragon • New York, NY

16h • Remote

About The Position

Focus Area: Presales Engineering. This is a contract-to-hire position for a Principal Solution Architect - ServiceNow. The role is 100% remote. As a senior member and trusted advisor, this individual plays a critical role in driving strategic digital transformation initiatives for our most complex and high-value ServiceNow clients. This role will work closely with customers, internal sales, delivery teams, and technology partners to architect enterprise-grade, scalable, and innovative digital solutions that accelerate business outcomes with the ServiceNow platform. This role blends visionary leadership with hands-on technical depth. You will guide customers through transformative solution development, serve as a thought leader in the market, and help shape the future of their ServiceNow offerings. Your work will directly influence revenue growth, service innovation, and long-term client success.

Requirements

• Bachelor’s degree and 10+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support. Or, 14+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support.
• Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings.
• Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments.
• A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions.
• Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders.
• Strong coaching and mentoring abilities to support team development across sales and technical roles.
• Thought leadership in the form of published content, public speaking, or industry recognition.
• AI-Must be your language We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
• During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

Nice To Haves

• Master’s degree in business, Technology, or a related field, a plus.
• Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus.
• Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus.

Responsibilities

• Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice.
• Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes.
• Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery.
• Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals.
• Maintain top-level certifications and continuing education across strategic partner ecosystem.
• Actively participate in and speak at industry events and conferences, establishing yourself as leaders in the digital transformation space.
• Produce thought leadership content, whitepapers, and internal enablement material to strengthen intellectual property and market presence.
• Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction.
• Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant.
• Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 11-50 employees