Principal Software Engineer - PMTS

Salesforce•San Francisco, CA

10d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Join our dynamic team at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations. We work in a highly collaborative environment, and you will partner with a highly cross functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build AI Apps. We value execution, clear communication, feedback and making learning fun.

Requirements

12+ years of experience in building highly scalable Software-as-a-Service applications/ platform
Proven ability to independently craft and deliver large sophisticated projects
Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development
Experience building technical architectures that address complex performance issues
Deep knowledge of object oriented programming and experience with at least one object oriented programming language, preferably Java
High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.)
Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL
Experience delivering or partnering with teams that ship AI products
Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
Prior experience of building highly scalable AI Platforms or applications
Demonstrated ability to drive long-term design strategies that span multiple complex projects
Experience delivering technical reports and presentations to customers and at industry events
Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues
Experience with the full software lifecycle in highly agile and ambiguous environments
Excellent interpersonal and communication skills.

Nice To Haves

Solid experience in API development, API lifecycle management and/or client SDKs development
Experience with machine learning or cloud technology platforms like AWS sagemaker, terraform, spinnaker, EKS, GKE
Experience with AI/ML and Data science, including Predictive and Generative AI
Experience with data engineering, data pipelines or distributed systems
Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
Familiarity with Salesforce APIs and technologies
Ability to support/resolve production customer escalations with excellent debugging and problem solving skills

Responsibilities

Architect, design, implement, test and deliver highly scalable AI products into the hands of customers
Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company
Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps
Analyze and provide feedback on product strategy and technical feasibility
Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events
Actively communicate with, encourage and motivate all levels of staff.
Be a subject matter expert for multiple products, while writing code and working closely with other developers, QA, PM, and UX to ensure features are delivered to meet business and quality requirements
Troubleshoot complex production issues and interface with support and customers as needed
Drives long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events