Principal Product Designer - PMTS

Salesforce•Indiana - Remote, IN

11d•$197,300 - $344,700

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Design at Qualified is small and intentional. There's no design systems team or research ops function, just close access to the product, fast feedback loops, and problems that rarely have obvious solutions. Most of those problems are about AI where the interface is rarely the hard part. The challenge is helping users understand what the AI is doing, trust it when it's right, catch it when it's wrong, and shape it toward what they actually need. That takes judgment more than process. We’re building Piper, an AI SDR that runs autonomous sales conversations, follows up with prospects, and moves pipeline without a human in the loop. Piper is not a chatbot and not a copilot. Piper is an agent. You will work on two of its most interesting surfaces: the AI brain (how Piper understands prospects and explains its reasoning) and conversational presence (the live chat and video experience where the AI is the rep). The first surface is Piper’s brain: how Piper understands a lead, forms a plan, and explains its reasoning. You'll design the interface for shaping its personality, goals, and objection handling. Not a settings panel. Something closer to a thinking partner you can tune. The second is Piper's live presence, the chat and video experience where the AI is the rep. The work is in the details: the micro-interactions, latency handling, turn-taking, and tone that make it feel credible instead of uncanny. The design patterns for autonomous agents in enterprise sales are still being figured out. You'll be part of that.

Requirements

6+ years of product design experience
At least 2 years of experience on AI or conversational experiences
Understanding of LLM behavior (latency, streaming, confidence, failure modes) and designing for it honestly
Fluent in AI tooling as a core part of how you work
Strong visual and interaction craft
Comfortable working without a detailed brief and defining the problem alongside the solution
Ability to work directly with engineering and ML teams

Nice To Haves

Voice, video, or real-time communication design background
Familiarity with enterprise sales or CRM workflows
Experience designing multi-step autonomous workflows

Responsibilities

Design the interface for shaping Piper's personality, goals, and objection handling.
Design the live chat and video experience where the AI is the rep, focusing on micro-interactions, latency handling, turn-taking, and tone.
Contribute to establishing design patterns for autonomous agents in enterprise sales.
Work directly with engineering and ML teams, avoiding a handoff culture.
Influence product direction and own work from problem definition through ship.