Principal SAP Retail POS Consultant

C5MI Insight

4d•$145,000 - $180,000

About The Position

The Principal SAP Retail POS Consultant serves as the primary Point of Sale (POS) subject matter expert for Department of Defense (DoD) SAP S/4HANA implementations supporting Non-Appropriated Fund (NAF) entities. The role ensures SAP Retail and Customer Activity Repository (CAR) align with client exchange operational goals and financial reporting requirements. It guides the design of compliant retail structures and processes and connects technical teams with business stakeholders to ensure the system supports the unique retail processes, payment types, and inventory needs of a global military retailer. The consultant advises client leadership on using SAP Retail and CAR to improve operational efficiency, customer experience, and analytics for merchandising and store performance. The position leads Fit-to-Standard workshops, guides functional designs and data strategies, and oversees interfaces and data conversion. It also presents complex designs to executives and business leaders and mentors functional consultants in military retail terminology, procedures, and challenges. C5MI describes itself as a high-performance team of SAP and supply chain experts working on complex, mission-critical challenges. Its culture emphasizes initiative, accountability, collaboration, continuous growth, quality, information security, and meaningful client-facing work. The expected annual salary range is $145,000–$180,000; actual compensation depends on experience, qualifications, skills, and location. C5MI offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. U.S. citizenship is required, and the candidate must be able to obtain and maintain an active government clearance.

Requirements

Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, or a related field, or equivalent experience.
At least 8 years of relevant experience with a bachelor's degree, or 10 years without a bachelor's degree, including extensive experience with large-scale retail systems; SAP Retail, CAR, or S/4HANA for Retail experience is preferred.
Subject matter expertise in retail operations, particularly merchandising, store operations, and supply chain for a multichannel retailer.
Proven track record in major retail system implementations.
Strong understanding of retail financial concepts, including margin analysis, inventory valuation, and sales auditing.
Familiarity with NAF entities and military retail operations, such as NEX, AAFES, or MCX.
Excellent communication skills and ability to present complex retail system designs to executives and business leaders.
Industry-recognized certification, such as SAP certification in S/4HANA Retail, SAP CAR, or a related SAP Retail area.
U.S. citizenship required.
Must be able to obtain and maintain an active government clearance.

Nice To Haves

Experience with the Military STAR Card program.
Experience implementing SAP Retail or CAR for a DoD, military exchange, or other federal organization.
Experience with SAP POS Data Management (POS DM), Omnichannel Promotion Pricing (OPP), or SAP Commerce.
Experience with the SAP Activate implementation methodology.
Master's degree in a related field.

Responsibilities

Serve as the primary POS subject matter expert for DoD S/4HANA implementations supporting NAF entities, ensuring SAP Retail and CAR align with operational goals and financial reporting requirements.
Advise on retail structure design for global stores, distribution centers, and e-commerce channels, including ship stores.
Architect exchange-specific sales and payment processes, including tax-free sales, Military STAR Card, gift cards, and layaway programs.
Advise on inventory management and replenishment strategies, including direct store delivery, cross-docking, and allocation of goods to stores worldwide.
Ensure accurate sales and margin reporting, support financial closing for a NAF Instrumentality, and maintain a clear transaction audit trail.
Lead Fit-to-Standard workshops translating merchandising, pricing, promotions, and loss-prevention rules into standard SAP Retail processes.
Oversee functional design of interfaces among S/4HANA, CAR, and external systems, including e-commerce platforms, warehouse management systems, and payment processors.
Guide master data strategy for article variants, vendor data, and customer information for loyalty programs.
Oversee conversion of legacy sales, inventory, and master data into the S/4HANA and CAR environment.
Advise client leadership on using SAP Retail and CAR to improve operational efficiency, customer experience, and merchandising and store-performance analytics.
Bridge technical teams and business stakeholders, presenting complex retail system designs to executives and business leaders.
Mentor and train functional consultants on exchange terminology, operational procedures, and military retail challenges.
Identify opportunities for omnichannel retailing, including BOPIS and a unified customer view across channels.
Adhere to certified processes, participate in quality assurance activities, and protect sensitive information in accordance with security policies.
Perform other related tasks as assigned by the direct supervisor.