Principal Sales Consultant - Oracle Communications - Siebel/CRM Architect

Oracle•United States,

36d•$94,500 - $187,000

About The Position

Oracle Communications is seeking a senior presales solution architect to help communications service providers modernize customer engagement, digital commerce, order management, billing care, service fulfillment, inventory, orchestration, activation and related BSS/OSS capabilities. This resource will partner with sales, product, engineering, consulting, systems integrators and customers to shape business-led, technically credible solutions that accelerate digital transformation and deliver measurable business outcomes. The ideal candidate combines communications-industry CRM and digital experience expertise with broad end-to-end solution architecture across Oracle Communications applications, cloud infrastructure, automation and AI-enabled capabilities. The role requires a confident customer-facing leader who can uncover business value, guide executive and technical conversations, lead RFx responses, deliver compelling demonstrations and proofs of concept, and coordinate the right regional and global experts throughout the sales cycle.

Requirements

10+ years of professional presales, solution consulting, enterprise software sales, product specialist, consulting or comparable customer-facing experience; 12+ years is preferred for lead-level candidates.
Deep functional and technical experience in the communications industry, ideally across CRM, digital channels, BSS, OSS, order management, billing/care, fulfillment, inventory or activation.
Hands-on or presales experience with communications CRM and customer-engagement platforms such as Siebel CRM, Salesforce, Amdocs, Netcracker or equivalent industry platforms.
Strong understanding of communications service provider business processes and revenue-chain functions across consumer, business and wholesale segments.
Ability to design and explain end-to-end enterprise software architectures, including application integration, data flows, deployment patterns, resilience, scalability and operational considerations.
Excellent presentation, demonstration and facilitation skills, including the ability to engage senior executives, business stakeholders, enterprise architects and technical teams.
Strong analytical and problem-solving skills, with the ability to handle objections, respond to competitive challenges and translate complex ideas into clear business value.
Experience supporting RFx processes, discovery workshops, technical proposals, custom demonstrations, POCs, trials or architecture reviews.
Ability to manage multiple account opportunities and priorities simultaneously while maintaining high-quality customer deliverables.
BA/BS or equivalent experience; a technical degree or business degree combined with technical discipline is preferred.

Nice To Haves

Experience with Oracle Communications applications and/or Oracle Cloud Infrastructure.
Familiarity with TM Forum frameworks, Open Digital Architecture, open APIs and communications-industry reference architectures.
AI, analytics and automation experience, especially where tied to measurable customer outcomes.
Experience working with systems integrators, software partners, network equipment vendors and broader partner ecosystems.
Understanding of modern enterprise application technologies, such as Linux, cloud platforms, APIs, Java, XML, databases, middleware/EAI and distributed integration patterns.
Software implementation experience, including analysis, design, configuration, testing, project delivery or transition from presales to consulting delivery.
Prior leadership, mentoring, coaching or enablement experience within a regional presales or solution consulting team.

Responsibilities

Lead presales strategy and solution architecture for Oracle Communications opportunities, with primary ownership of CRM, digital experience and related customer-engagement capabilities.
Position Oracle Communications solutions in the context of end-to-end Digital Business Experience, including orchestration, order management, inventory, billing, charging, service fulfillment and activation.
Partner with account teams to discover business, functional, technical and financial requirements; translate customer pain points into a compelling business-centered solution.
Own and champion the technical and functional aspects of the solution-selling process, including discovery workshops, executive presentations, solution narratives, RFx responses, demonstrations, proofs of concept and limited-scope trials.
Act as a trusted advisor to customer business stakeholders, architects and technology leaders by clearly communicating value, trade-offs, competitive differentiation and implementation considerations.
Lead or coordinate customer demonstrations and POCs, partnering with Oracle global presales, product, engineering, consulting and partner teams to deliver high-quality customer deliverables.
Contribute to sales strategy by adapting presales positioning to the competitive landscape, identifying competitive risks and feeding practical intelligence back to sales, product management and marketing.
Guide solution coverage across large or complex deals by coordinating domain specialists, aligning resources to opportunity priorities and maintaining consistency in customer messaging.
When required, perform hands-on solution configuration or demonstration setup to support credible, tailored customer experiences.
Support smooth transition from sales opportunity to solution delivery so the customer experiences continuity across Oracle sales, consulting and implementation teams.