CRM Solutions Architect

Ellsworth Corporation • Germantown, WI

8h • Hybrid

About The Position

Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, is seeking a CRM Solutions Architect. This role reports into our corporate headquarters located in Germantown, WI, with the option for hybrid or remote work. The ideal candidate will be passionate about creating solutions that enhance customer relationship and experience management capabilities and will contribute to the continuous growth of Ellsworth, a family-run company with over 50 years of sustained growth. Ellsworth Corporation is a global distributor, manufacturer, and packager of adhesives used in various industries including cell phone, medical device, space/aerospace, and electric vehicles.

Requirements

• 5+ years of experience as a CRM Developer or similar role.
• Bachelor's degree in Data Science, Information Technology, Business Analytics, or a related field. Other combinations of education and experience may be considered.
• Proven experience in planning and leading Microsoft Dynamics CRM implementations, upgrades, enhancements and integrations.
• Proven experience with Microsoft Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
• Advanced skills in Microsoft Office Suite.
• Advanced troubleshooting and problem-solving skills.
• Experience in user training and developing training materials.
• Knowledge of data governance principles and best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Certification in Microsoft Dynamics 365 preferred.

Responsibilities

• Lead the design and implementation of Microsoft Dynamics CRM solution to ensure it meets the organization’s needs.
• Understand current business processes and workflows to identify areas for improvement and recommend/design solutions.
• Develop customizations and extensions to enhance CRM functionality.
• Design and implement integration solutions to connect Microsoft Dynamics CRM with other business applications.
• Ensure data flows between systems are reliable, secure, and efficient.
• Work with stakeholders to gather requirements, develop project plans, and ensure timely delivery of project deliverables.
• Provide technical leadership, guidance, and mentorship to the CRM administrator.

Benefits

• Competitive wage
• Bonus plan
• Health insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Wellness Program
• Social Events
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level