CRM Solutions Architect

Ellsworth Adhesives • Germantown, WI

1d • Hybrid

About The Position

Ellsworth Adhesives, a global leader in specialty chemicals and adhesives, is seeking a CRM Solutions Architect to join their team. This role, reporting to the corporate headquarters in Germantown, WI, focuses on creating and implementing Customer Relationship Management (CRM) solutions to enhance customer relationship and experience management capabilities. The ideal candidate will collaborate with business units to ensure the CRM system meets business requirements and integrates effectively with other IT systems. Ellsworth Corporation is a family-run company with over 50 years of continuous growth, serving industries such as cell phone, medical device, space/aerospace, and electric vehicles.

Requirements

• 5+ years of experience as a CRM Developer or similar role.
• Bachelor's degree in Data Science, Information Technology, Business Analytics, or a related field. Other combinations of education and experience may be considered.
• Proven experience in planning and leading Microsoft Dynamics CRM implementations, upgrades, enhancements and integrations.
• Proven experience with Microsoft Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
• Advanced skills in Microsoft Office Suite.
• Advanced troubleshooting and problem-solving skills.
• Experience in user training and developing training materials.
• Knowledge of data governance principles and best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Certification in Microsoft Dynamics 365 preferred.

Responsibilities

• Leads the design and implementation of Microsoft Dynamics CRM solution to ensure it meets the organization’s needs.
• Understands current business processes and workflows to identify areas for improvement and recommends/designs solutions.
• Develops customizations and extensions to enhance CRM functionality.
• Designs and implements integration solutions to connect Microsoft Dynamics CRM with other business applications.
• Ensures data flows between systems are reliable, secure, and efficient.
• Works with stakeholders to gather requirements, develop project plans, and ensure timely delivery of project deliverables.
• Provides technical leadership, guidance, and mentorship to the CRM administrator.

Benefits

• Competitive wage
• Bonus plan
• Health insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Wellness Program
• Social Events
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level