Principal Reliability Operations Engineer
Roblox•San Mateo, CA
•$230,980 - $267,390•Onsite
About The Position
As a Principal Site Reliability Operations Engineer on Roblox’s Reliability Team, you will manage production incidents and improve incident processes. Reporting to the Senior Manager, Reliability Response, you will maintain reliability service-level objectives, drive incidents to resolution, and work with service teams on appropriate postmortem action items. The role focuses on maintaining uptime in a complex, distributed environment undergoing continuous change.
Requirements
- At least 8 years of experience in a comparable role within a Site Reliability Team.
- Advanced knowledge of systems and network infrastructure protocols.
- Demonstrated ability to manage, troubleshoot, and resolve incidents in distributed environments.
- Experience solving problems.
- Ability to explain complex technical issues clearly and concisely.
- Familiarity with at least one scripting or programming language for automating routine tasks.
- Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field.
- Ability to communicate complex systems clearly to stakeholders and fellow engineers.
- Ability to operate in potentially ambiguous circumstances during a production incident.
- Familiarity with interactions among services in a distributed system.
- Tenacity in driving challenging production incidents to resolution.
Nice To Haves
- Python, Golang, or a similar programming language.
Responsibilities
- Lead and manage production incidents.
- Collaborate cross-functionally to troubleshoot and resolve sophisticated technical challenges.
- Guide the implementation of incident management processes and procedures to enable fast, effective responses and minimize impact.
- Monitor system health, performance, and capacity, proactively addressing potential issues.
- Conduct comprehensive postmortem analyses to determine incident root causes and formulate corrective measures.
- Contribute to the design and enhancement of system architecture to improve reliability and performance.
- Use coding skills to automate routine tasks and improve system efficiency.
- Serve in the Incident Manager on-call rotation.
- Mentor junior team members.
Benefits
- Equity compensation for full-time employees.
- Benefits as described on the company’s benefits page.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
