About The Position
ADP is seeking a driven and client-focused Principal Relationship Manager I (HRO + Upmarket) to support and grow key client relationships while delivering consistent value. This role is ideal for a relationship management professional who brings a strong foundation in account management, has a consultative mindset, and the ability to effectively engage stakeholders. The ideal candidate brings 5+ years of experience in relationship management, with exposure to Human Resources (HR) or Human Capital Management (HCM) being considered an asset.
Requirements
- 5+ years of experience in relationship management, account management, or client-facing roles.
- Demonstrated ability to manage client relationships and support successful outcomes.
- Experience identifying opportunities for account growth and contributing to sales efforts.
- Strong organizational and problem-solving skills with attention to detail.
- Proficiency in French (spoken and written) is required for this position.
- Proficiency in English (speaking, reading, writing) is required.
Nice To Haves
- Exposure to Human Resources (HR) or Human Capital Management (HCM) is considered an asset.
Responsibilities
- Manage and support a portfolio of complex client accounts, building strong, strategic and trusted relationships.
- Identify client needs and contribute to the development of tailored solutions.
- Participate in problem-solving discussions, helping guide stakeholders toward effective outcomes.
- Support the execution of strategic account plans to drive client satisfaction, retention and growth.
- Identify new business opportunities and partner with sales and internal teams to help close and expand accounts.
- Engage with client stakeholders, including senior leaders, to support long-term relationship development.
- Collaborate cross-functionally to ensure alignment and successful delivery of client solutions.
- Demonstrate responsiveness and a sense of urgency in addressing client needs and opportunities.
- Utilize available tools, data and resources to support decision-making and client outcomes.
- Build strong working relationships with internal teams and stakeholders.
- Collaborate effectively with leadership to support client strategies and initiatives.
- Contribute to a positive, team-oriented environment through collaboration and knowledge sharing.
- Take initiative in person development and seek opportunities to grow within the role.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
