Principal - Qual/M&P/Process
About The Position
The Principal - Qual/M&P/Process supports quality standards, methodologies, and processes in alignment with industry best practices. This expert role applies broad business knowledge and strategic insight into emerging trends and technologies to solve complex problems and drive organizational results. The position leads critical, high-impact projects, designs and implements innovative business strategies, works with minimal oversight, consults frequently with senior leadership, and influences executive decisions. It also serves as a mentor and assists others with challenging issues. This is a full-time onsite role performed at the designated work location five days per week. No relocation is offered. The position is based in Dallas, Texas, has a 40-hour workweek, and does not supervise others.
Requirements
- 7+ years of related experience.
- Certification is required in some areas.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Analyze current processes and recommend improvements to enhance efficiency and quality.
- Conduct root cause analysis and implement corrective actions to resolve product quality issues.
- Collect, track, and analyze performance data to identify trends and areas for improvement.
- Maintain detailed records of process changes, quality checks, and improvement initiatives.
- Facilitate process improvement projects, ensuring timely completion and adherence to budget.
- Collaborate with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.
- Support processes related to surveys, customer support, performance evaluation, and/or training.
- Lead critical, high-impact projects and design and implement innovative business strategies.
- Mentor others and assist with challenging issues.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 days of vacation each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Principal
