Principal Project Manager - Servicing AI Strategy Team

Capital One • McLean, VA

6d • $109,900 - $150,500 • Hybrid

About The Position

The Principal Project Manager will join Capital One’s AI Strategy Team within Card Servicing Strategy, which is developing AI experiences to transform customer servicing. This role leads critical strategic business projects and works closely with stakeholders to deliver results that affect the company’s bottom line. The position is designated hybrid, with on-site presence required according to Capital One’s hybrid policy for the designated office location.

The Project Manager plans and manages projects from feasibility through design, planning, and implementation. The role ensures that deliverables, schedules, and budgets align with defined priorities; identifies and mitigates or escalates risks and issues; and maintains project documentation. It also provides strategic and tactical partnership to project customers, builds stakeholder relationships, improves business processes, and adapts to changing demands.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of Project Management or Process Management experience.
• Strong communication and partnership skills for working with stakeholders across all levels.
• Organizational agility to adapt to changing demands.
• Strong consulting and collaboration skills.

Nice To Haves

• Master’s degree.
• 4 or more years of Project Management or Process Management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Strong communication and collaboration skills.
• Strong problem-solving and influencing skills.

Responsibilities

• Lead large- and small-scale projects with direct impact on the company.
• Drive projects according to defined priorities and ensure deliverable scope, timelines, and budgets are met.
• Identify, mitigate, and/or escalate project risks and issues.
• Plan, design, manage, and execute project plans through feasibility, design, planning, and implementation.
• Use problem-solving skills to ensure project plans deliver on their intent and maintain key project documentation.
• Partner with project customers as a strategic and tactical thought partner to drive delivery.
• Build relationships with key stakeholders to ensure commitments are delivered.
• Identify opportunities to improve and streamline business processes.
• Put structure in place to manage project work.
• Communicate and partner with stakeholders across levels to manage, inform, and influence outcomes.
• Adapt to changing demands and collaborate effectively.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal