Principal Project Manager - Servicing AI Strategy Team

Capital One • McLean, VA

4d • Hybrid

About The Position

The Principal Project Manager will join Capital One’s AI Strategy Team within Card Servicing Strategy, which is developing AI experiences to transform customer servicing. The role leads critical and strategic business projects, working closely with stakeholders to deliver results that affect the company’s bottom line. It is designated as hybrid, with on-site presence required in accordance with Capital One’s hybrid policy for the designated office location.

The role manages projects of varying scales from feasibility through design, planning, and implementation. The Project Manager ensures work aligns with defined priorities and that scope, timelines, and budgets are met, while identifying and mitigating or escalating risks and issues. The position also partners with project customers and stakeholders, maintains project documentation, and identifies opportunities to improve business processes.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of Project Management or Process Management experience.
• Proven track record in project management and ability to quickly establish structure for managing work.
• Outstanding communication and partnership skills for engaging with stakeholders across all levels.
• Organizational agility to adapt to changing demands.
• Strong consulting and collaboration skills.
• Strong problem-solving and influencing skills.

Nice To Haves

• Master’s degree.
• 4 or more years of Project Management or Process Management experience.
• PMP, Lean, Agile, or Six Sigma certification.

Responsibilities

• Manage large- and small-scale projects that have a direct impact on the company.
• Drive projects according to defined priorities and ensure deliverable scope, timelines, and budgets are met.
• Identify, mitigate, and escalate project risks and issues as needed.
• Plan, design, manage, and execute project plans through feasibility, design, planning, and implementation.
• Use problem-solving skills to ensure project plans deliver on their intent and maintain key project documentation.
• Partner with project customers to provide strategic and tactical thought partnership and drive delivery.
• Build relationships with key stakeholders to ensure commitments are delivered.
• Identify ways to improve and streamline business processes.
• Adapt to changing demands and collaborate with stakeholders across levels to manage, inform, and influence outcomes.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal