Principal Program Managers

T-Mobile•Bellevue, WA

5d•Hybrid

About The Position

Principal Program Manager located in Bellevue, WA will own and manage fraud mitigation strategy and day to day operational excellence across T-Mobile’s existing and new financial services programs. This role involves leading technical integrations, compliance controls, and cross-functional execution across various departments and partner teams. The position requires planning, designing, implementing, and maintaining fraud detection and prevention strategies, developing operational frameworks and policies, and monitoring industry best practices for AI-driven controls and machine learning fraud models. The role also includes analyzing performance data, managing executive-level reporting, directing cross-functional teams, building reporting pipelines, driving system readiness for retail and online transactions, creating playbooks for high-traffic periods and incident management, managing vendor engagements, and leading large-scale fraud and compliance audits. The Principal Program Manager will also manage the fraud and operational roadmap, including backlog prioritization and sprint planning.

Requirements

Designing and implementing fraud detection/prevention controls using enterprise fraud platforms, rules engines, and API-based transaction monitoring systems.
Developing and standardizing business process models for Organizations using business process modeling standards across multiple operational domains including Idea to Market, Sales, Promotion and Price, Order to Cash, Forecast to Schedule, Make to Deploy, financial reporting, and IT security to streamline and optimize end-to-end business processes.
Leading program development initiatives, including defining product vision and roadmap, and delivering solutions using Agile or other program management methodologies.
Managing and coaching cross-functional teams of analysts, product managers, consultants, and vendors/contractors to deliver operational solutions, and reviewing vendor LOEs, SOWs, and contracts.
Integrating fraud and compliance data across multiple platforms including banking authorization, CRM, retail systems and applying data analytics or BI tools including SQL, Tableau, or equivalent to support fraud performance monitoring.
Implementing detective and preventative controls for SOX compliance using Control Framework around input, validation data integration and validation, interfaces, reconciliation, error resolution and ITGC (IT General Controls).

Responsibilities

Leading technical integrations, compliance controls, and cross-functional execution across IT, Risk, Cyber, Internal Audit, Compliance, Retail Op, CRM and bank partner teams.
Plan, design, implement, and maintain fraud detection and prevention strategies across financial services programs, platforms and customer experiences to safeguard customer transactions and ensure compliance.
Develop operational frameworks and policies that support fraud mitigation and business risk management to meet regulatory requirements.
Monitoring and analyzing industry best practices across wireless and financial services for AI driven controls, automated transaction monitoring, and machine learning fraud models.
Analyze operational and fraud performance data to identify risks and recommend improvements.
Manage executive level reporting on financial services products that include fraud and operational incidents, resolution, cost impact and policy updates on a monthly basis.
Direct cross-functional teams across engineering, operations, finance, legal and risk teams to deliver fraud and operational initiatives for fraud policy updates, system enhancements, and compliance-driven requirements.
Build and deploy dashboards, fraud performance metrics, and automated reporting pipelines using SQL, Tableau, and enterprise BI tools to support risk reviews, executive updates, and ongoing performance monitoring.
Drive system readiness and retail enablement for retail in-store transactions, T-Life, web, partner sites, and marketing/PR during peak high traffic periods.
Create and manage playbook for peak high traffic periods, incident management and policies changes.
Manage program-level vendor engagements (fraud solution providers, analytics partners), including establishing Statements of Work (SOWs), validating technical deliverables, and ensuring solution alignment with enterprise architecture.
Manage and lead large-scale fraud and compliance audits by aligning bank partners, internal audit, and T-Mobile enterprise fraud teams, ensuring traceability of fraud rules, decisions, and operational escalations.
Manage fraud and operational roadmap which includes, leading backlog prioritization, sprint planning, and cross functional retrospectives to accelerate deployment of fraud controls and operational improvements.