Principal Program Manager , Selling Partner Trust

Amazon • Seattle, WA

52d • $137,600 - $186,200 • Onsite

About The Position

We are looking for a Principal Program Manager to join Amazon's Account Integrity team — the front line of defense protecting sellers from account takeover and fraud. This is a high-impact, high-visibility role where you'll lead the Seller Account Takeover charter, driving risk analysis, executing roadmaps, and delivering customer-facing outcomes that directly safeguard the trust of millions of sellers on Amazon's marketplace. This role is ideal for a builder and strategic operator who thrives in ambiguity, brings strong program management rigor, and can influence across engineering, machine learning, product, and operations teams. You'll zoom out to shape long-term strategy and zoom in to drive execution — earning trust quickly, influencing without authority, and making the teams around you more effective. You will directly manage and develop a small team of Program Managers, guiding their growth and ensuring program delivery excellence across the charter.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements
• Experience owning program strategy and end to end delivery

Nice To Haves

• Experience delivering projects within scope, time, budget and quality
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

Responsibilities

• Own and drive the end-to-end Seller Account Takeover prevention charter, including risk identification, mitigation strategies, and measurable customer-facing outcomes
• Lead risk analysis and threat assessments to stay ahead of evolving bad actor tactics targeting seller accounts
• Define and execute program roadmaps that balance short-term operational needs with long-term strategic investments
• Partner with Machine Learning and Science teams on the latest Generative AI and detection tools to combat bad actors at scale
• Collaborate with Product teams to ensure long-term investments in account security are correctly prioritized and sequenced
• Work closely with Risk Mining Operations to identify emerging threats, close gaps, and continuously improve detection and response mechanisms
• Drive operational rhythm for the charter, including goal-setting cycles, business reviews, and leadership forums
• Streamline escalation processes and partner workflows to reduce friction and improve response times
• Build scalable mechanisms and frameworks that improve tool automation and operational efficiency
• Author documents and narratives with up to L10 visibility, translating complex security and fraud topics into crisp, audience-appropriate communications
• Own internal and cross-org communications, including leadership updates, business reviews, and all-hands content
• Represent the Account Takeover charter across Amazon, ensuring consistent and compelling storytelling
• Directly manage and mentor Program Managers, setting clear goals, providing regular feedback, and supporting their career development
• Delegate program workstreams effectively, ensuring your PgMs have the context, tools, and support to deliver independently

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal