Principle Program Manager (Organizational Voice), Intelligent Talent Acquisition

Amazon • Arlington, VA

11d • Onsite

About The Position

This role is for a Principal, Strategic Communications & Organizational Voice within Amazon's Intelligent Talent Acquisition (ITA) team. ITA builds the products, science, and technology behind Amazon's hiring. The role's primary responsibility is to own how ITA tells its story, both internally to Amazon leadership and partner organizations, and externally to the broader talent and technology community. This involves defining ITA's narrative, creating content to establish credibility and earn organizational leeway, and ensuring that major initiatives, results, and changes are communicated effectively to the right audience at the right level. The individual will build a communications program from scratch, establish mechanisms that scale, and architect a strategy that compounds over time. The role requires translating complex technical or science-driven changes into clear language and supporting feedback loop closure through communications that demonstrate ITA listens and responds.

Requirements

• Bachelor's degree, or 7+ years of work experience
• Experience conveying complex technical concepts to both technical and business audiences
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• 5+ years of digital content management, communications, or content strategy experience

Nice To Haves

• Experience in talent management, organizational network analysis, and organizational design and development
• Master's degree in communications, marketing, advertising or business

Responsibilities

• Define and maintain ITA's core narrative: what we do, why it matters, and what makes our approach different.
• Build ITA's internal brand across Amazon, ensuring partner orgs, leadership, and the broader HR/TA community understand and value ITA's deliverables.
• Develop an external presence strategy including publications, speaking opportunities, and thought leadership content to position ITA as an industry leader in talent acquisition technology and science.
• Create original content such as case studies, mechanism deep-dives, outcome narratives, leadership interviews, and team spotlights to make ITA's work visible and compelling.
• Partner with ITA's Director and leadership team to prepare strategic communications for VP-level reviews, org announcements, and cross-functional updates.
• Own the narrative framing for business reviews, translating operational data into a story that informs leadership about what's happening, its implications, and recommended actions.
• Prepare 'anticipated questions' and strategic positioning for leadership reviews.
• Ensure consistency across all leadership communications, maintaining one voice and one story adapted for each audience.
• Own ITA's wiki and institutional knowledge infrastructure, ensuring it is findable, current, and useful.
• Ensure every team, product, and initiative has a clear, accessible description understandable within 5 minutes by a new hire or partner org.
• Build and maintain a communications calendar aligned with ITA's rhythm of business.
• Partner with the Change Management team to ensure significant changes have persona-specific messaging for ICs, managers, and leaders.
• Translate complex, technical, or science-driven changes into clear language that builds understanding.
• Support feedback loop closure with communications that demonstrate ITA listens and responds.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal