Principal, Program Management

Gainwell Technologies LLC•Any city, OH

1d•$96,500 - $137,900•Remote

About The Position

The Principal, Program Management serves as the client point of contact for Project Management Office (PMO) topics and develops, refines, and manages account project governance. The role monitors and tracks Service Level Agreements, manages formal client correspondence—including Corrective Action Plans—and coordinates internal account improvement initiatives. It oversees assigned project management personnel, assigns work, guides timely completion of objectives, and manages resource allocation and utilization forecasts. The position works closely with the Account General Manager and Application Delivery Manager to achieve account goals. The role provides centralized management for project management functions, including change control, scheduling, deliverables, risks, issues, actions, communications, and project governance updates. It produces contractual artifacts such as status reports, mentors and coaches others, transfers expertise, and ensures the PMO supports delivery that exceeds client expectations. This is a fully remote opportunity within the United States, with 0–10% travel and a flexible schedule as needed for business requirements and travel.

Requirements

At least 3 years of experience managing a PMO; experience standing up a PMO is preferred.
At least 5 years of experience managing large-scale Information Technology projects.
PMP certification required.
Expert-level knowledge of project management and related methodologies, techniques, processes, and approaches, with credibility as a subject matter expert.
Ability to build strong relationships and networks at executive levels with technology and solutions groups, customers, and vendors.
Willingness to work a flexible schedule to accommodate business needs and travel as required.

Nice To Haves

Experience standing up a PMO.

Responsibilities

Act as the client point of contact for all Project Management Office topics.
Develop, refine, and manage project governance for the account.
Assist with monitoring and tracking Service Level Agreements.
Manage formal client correspondence, including Corrective Action Plans, and internal account improvement initiatives.
Oversee assigned project management personnel, assign work, and provide direction on timely completion of project objectives.
Manage resource assignments and allocation and provide resource utilization forecasts.
Work with the Account General Manager and Application Delivery Manager to achieve account goals and objectives.
Provide centralized management of project management functions, including change control, schedule management, deliverable management, risk/issue/action management, communication management, and project governance updates.
Produce contractual artifacts, including status reports.
Mentor and coach others and transfer expertise.
Ensure the PMO helps deliver projects that exceed client expectations.