Principal Product Technology-1

AT&T•Dallas, TX

5d•Onsite

About The Position

Responsible for leading end-to-end product technology execution in support of AT&T’s loyalty program and strategic partner initiatives. This position leads cross-functional coordination across business, technical, Digital, and vendor teams to ensure effective partner onboarding, customer experience execution, launch readiness, and ongoing platform governance. The role is accountable for aligning partner and platform integrations, customer journey support, digital experience and measurement requirements, and financial stewardship across program and platform funding. In addition, the position provides senior oversight of vendor delivery performance, including roadmap execution, issue resolution, and quality management. As a Principal Product Technology your tasks may include, but are not limited to, the following: As a Principal Product Technology, you will serve as a Transformation Lead, owning end-to-end AI transformation across Mass Market headquarters functions including pricing, offers, growth strategy, operations, and more. You will act as the connective tissue between the business teams you support and the technology teams that build solutions—translating strategic intent into scalable products, platforms, and capabilities that accelerate AI adoption and measurable business outcomes. Provide go-to-market and launch enablement support by validating customer journeys, developing or consulting on mockups and wireframes, identifying customer experience risks and edge cases, and helping pressure-test launch readiness. You will help build an interconnected AI operating model where solutions are designed to integrate, reuse shared components, and unlock compounding value over time. In this role, you will lead complex product technology initiatives using Agile methodologies, including planning, execution, backlog management, Epic creation, and User Story development moving quickly across multiple concurrent initiatives and partner closely with engineering and delivery teams to take solutions from concept and blueprint through launch and production scaling. If you’re passionate about AI, transformation, and innovation—and thrive in a high-ownership environment—this role is for you. Lead end-to-end onboarding and customer experience execution for partners and offers across business, technical, Digital, and launch workstreams, including onboarding paths, use cases, eligibility, checkout flows, lifecycle events, and continuity across discovery, redemption, activation, and support. Success in this role will require a combination of strategic, data-driven decision making with clear, executive-ready communication, a process-oriented approach to scaling solutions, an innovative mindset, and strong working knowledge of modern AI capabilities and tools.

Requirements

Bachelor’s degree (BS/BA) desired.
7+ years of related experience.
Certification is required in some areas.
End-to-end product technology delivery leadership
Experience with large-scale platform integrations
Cross-functional leadership in matrixed organizations

Responsibilities

Lead end-to-end product technology execution in support of AT&T’s loyalty program and strategic partner initiatives.
Lead cross-functional coordination across business, technical, Digital, and vendor teams to ensure effective partner onboarding, customer experience execution, launch readiness, and ongoing platform governance.
Align partner and platform integrations, customer journey support, digital experience and measurement requirements, and financial stewardship across program and platform funding.
Provide senior oversight of vendor delivery performance, including roadmap execution, issue resolution, and quality management.
Serve as a Transformation Lead, owning end-to-end AI transformation across Mass Market headquarters functions including pricing, offers, growth strategy, operations, and more.
Act as the connective tissue between the business teams you support and the technology teams that build solutions—translating strategic intent into scalable products, platforms, and capabilities that accelerate AI adoption and measurable business outcomes.
Provide go-to-market and launch enablement support by validating customer journeys, developing or consulting on mockups and wireframes, identifying customer experience risks and edge cases, and helping pressure-test launch readiness.
Help build an interconnected AI operating model where solutions are designed to integrate, reuse shared components, and unlock compounding value over time.
Lead complex product technology initiatives using Agile methodologies, including planning, execution, backlog management, Epic creation, and User Story development moving quickly across multiple concurrent initiatives.
Partner closely with engineering and delivery teams to take solutions from concept and blueprint through launch and production scaling.
Lead end-to-end onboarding and customer experience execution for partners and offers across business, technical, Digital, and launch workstreams, including onboarding paths, use cases, eligibility, checkout flows, lifecycle events, and continuity across discovery, redemption, activation, and support.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone