Principal Product Support Engineer - 2289

Kioxia • Folsom, CA

2d

About The Position

The Principal Product Support Engineer provides worldwide support for KIOXIA data center SSD products on behalf of product development engineering teams. During product development, the role helps ensure customer requirements are validated before customer qualification begins and represents the customer’s perspective in development decisions, with an emphasis on product maturity and customer deliverables.

The engineer communicates development status to customers, aligns qualification schedules, and works with customers and internal stakeholders to prioritize and resolve complex technical and program-related issues. The position develops pre-qualification strategies and execution plans, performs laboratory work for data collection as needed, and builds and maintains strong customer and stakeholder relationships.

Requirements

• Bachelor’s degree in computer engineering or an equivalent field and at least 12 years of experience performing validation, qualification, and/or debugging of data center storage products; or a master’s degree in computer engineering or an equivalent field and at least 8 years of that experience.
• Proven experience leading highly technical teams in validation, customer qualification, and failure analysis, with a focus on data center storage.
• Proven experience engaging with customers on product validation and qualifications.
• Experience interacting with stakeholders in a product development organization and deploying strategies to improve customer experience.
• Highly experienced in data center storage usage models.
• Technical skills to drive failure analysis and debugging capabilities.
• Advanced understanding of computer system architecture fundamentals.
• General understanding of NVM Express and Open Compute Platform specifications, including knowledge of relevant protocol and debugging tools.
• Strong verbal and written communication skills.
• Able to travel domestically and internationally when needed.

Responsibilities

• Manage schedules and qualification requirements with customers and internal stakeholders.
• Track and manage the status of customer requirements and identify gaps.
• Communicate complex technical data effectively to customers and internal stakeholders.
• Manage action items and drive issues to timely resolution.
• Develop customer pre-qualification strategies and execution plans.
• Perform laboratory work for data collection as needed.
• Write product release notes, failure analysis reports, and technical use-case white papers.

Benefits

• Opportunities for career growth and personal development training.
• Open-minded management.
• Flexible work-life balance, generous PTO allotment, holiday shutdown, and flexible work options.
• Medical and non-medical benefits.
• 401(k) matching.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal