Principal Product Support Engineer - 2289

Kioxia • Folsom, CA

3d • $155,420 - $259,030

About The Position

The Principal Product Support Engineer provides worldwide support for KIOXIA data center SSD products on behalf of product development engineering teams. During product development, the engineer works within KIOXIA to ensure customer requirements are validated before customer qualification begins, representing the customer’s perspective and emphasizing product maturity. The role communicates development status, aligns qualification schedules, and works with customers and internal stakeholders to resolve complex technical and program-related issues.

The engineer develops pre-qualification strategies and execution plans, contributes to product development decisions, and builds strong relationships with customers and internal stakeholders. The position may also require lab work for data collection and preparation of product release notes, failure analysis reports, and technical use-case white papers.

Requirements

• Bachelor’s degree in computer engineering or an equivalent field and at least 12 years of experience performing validation, qualification, and/or debug of data center storage products; or a master’s degree in computer engineering or an equivalent field and at least 8 years of such experience.
• Proven experience leading highly technical teams in validation, customer qualification, and failure analysis, with a focus on data center storage.
• Proven experience engaging with customers on product validation and qualifications.
• Experience working with stakeholders in a product development organization and deploying strategies to improve customer experience.
• Extensive experience with data center storage usage models.
• Technical skills to drive failure analysis and debug capabilities.
• Advanced understanding of computer system architecture fundamentals.
• General understanding of NVM Express and Open Compute Platform specifications, including relevant protocol and debug tools.
• Strong verbal and written communication skills.
• Ability to travel domestically and internationally as needed.

Responsibilities

• Manage schedules and qualification requirements with customers and internal stakeholders.
• Track customer requirements, their status, and any gaps.
• Communicate complex technical data effectively to customers and internal stakeholders.
• Manage action items and drive issues to timely resolution.
• Develop customer pre-qualification strategies and execution plans.
• Perform lab work for data collection as needed.
• Write product release notes, failure analysis reports, and technical use-case white papers.

Benefits

• Career growth and personal development training opportunities.
• Open-minded management that listens and responds to employee ideas, issues, and approaches.
• Generous PTO allotment.
• Holiday shutdown.
• Flexible work options.
• Excellent medical and non-medical benefits.
• 401(k) matching.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal