Principal Product Manager

Twilio

7h•Remote

About The Position

Twilio is hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. This role involves guiding the messaging platform through its evolution, shaping APIs that power global engagement, and delivering best-in-class experiences with a customer-focused and data-driven approach. The successful candidate will turn ambiguity into opportunity and define the next chapter of customer engagement.

Requirements

5+ years (7+ preferred) experience in product management
Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability
Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact
BS in Computer Science, Engineering, or equivalent practical experience

Nice To Haves

Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth.
Advanced degree: MBA or Master’s in CS or related discipline.

Responsibilities

Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.
Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.
Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions
Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate
Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities
Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.
Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.
Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.