Principal Product Manager - Commercial Banking Solutions
About The Position
nCino is seeking a Principal Product Manager to help set direction for its Commercial Banking product line. The role focuses on shaping the product’s broader vision and considering how decisions affect engineering, design, sales, and customer success. The Product Manager will oversee multiple initiatives at different stages, from discovery and research through go-to-market preparation, and help stakeholders navigate competing priorities by turning broad vision into actionable plans. The role calls for meaningful experience in commercial banking or an adjacent financial services environment, along with judgment to balance strategic perspective and detailed execution. The Product Manager will lead complex product efforts, communicate with stakeholders ranging from engineers to executives, and use AI and machine learning capabilities to inform product decisions, understand customer behavior, validate assumptions, and identify opportunities. The position also collaborates with engineering to explore AI/ML features that can improve customer experience.
Requirements
- Bachelor’s degree in Computer Science or a related field with 8+ years of related experience/proficiency, or a combination of education and experience.
- Experience presenting to multiple layers of a company, including executives.
- Strong understanding of software development processes, technologies, and methodologies.
- Experience participating in the sales cycle and conducting customer interviews.
- Outstanding written and oral communication skills.
- Proven ability to plan and deliver products in an agile environment.
- Demonstrable ability to gather and transform product feedback into actionable requirements.
- Travel requirement: less than 10%.
Nice To Haves
- Advanced knowledge of Agile principles.
- Advanced knowledge of commercial and small business banking, treasury, and consumer processes and regulations.
- Experience with loan origination software or technology.
- Meaningful experience in commercial banking or a closely adjacent financial services environment.
Responsibilities
- Own the product roadmap, identify the next-highest-priority problems to solve, and influence strategic direction using product expertise.
- Validate the roadmap with customers and use research produced by junior product team members to advance planning.
- Represent Product vision and voice of the customer for assigned features during planning with Design, Architecture, and Engineering; challenge proposed approaches to ensure the best approach is pursued.
- Participate in key build milestones, including sprint reviews and weekly demos, as a major stakeholder.
- Lead customer-facing Early Adopter conversations and develop strategic launch plans with cross-functional teams.
- Help junior product team members interpret success metrics and build customer awareness.
- Lead customer conversations across segments about feature value, business problems addressed, the connected product experience, and its roadmap; handle objections using knowledge of customer practices and competitor positioning.
- Leverage AI and machine learning capabilities to support product decisions, identify customer behavior patterns, forecast trends, and uncover unmet needs.
- Apply AI-powered analytics to validate product assumptions, track adoption, and identify improvement opportunities.
- Collaborate with Engineering to explore and integrate AI/ML features that add customer value, while staying informed about emerging technologies and their potential product-lifecycle applications.
- Present to multiple layers of an organization, including executives; participate in sales cycles and conduct customer interviews.
- Gather and transform product feedback into actionable requirements and plan and deliver products in an agile environment.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
