Principal Product Manager, Provider Platform

Spring Health•New York, NY

2d•$214,000 - $245,000•Hybrid

About The Position

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the VP, Care Innovation, the Principal Product Manager, Provider Platform will define and build the next generation of Spring Health’s provider experience. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

Requirements

10+ years of product management experience, including ownership of complex, strategically important platform products.
A proven track record of setting product strategy and delivering across zero-to-one development, platform evolution, or large-scale product transformation.
A proven track record of setting product strategy and delivering across platform evolution, large-scale product transformation, or zero-to-one development
Experience building products for professional users whose workflows, trust, and economic outcomes are critical to the business.
Strong commercial and financial judgment, with the ability to connect product decisions to customer value, retention, growth, and operational performance.
Technical fluency and experience partnering closely with engineering on platform architecture, integrations, data models, and sequencing decisions.
A rigorous approach to discovery and measurement that combines qualitative research, behavioral data, competitive intelligence, and financial analysis.
Demonstrated success leading through ambiguity, making difficult tradeoffs, and driving execution across multiple teams and functions.
Exceptional communication and negotiation skills, with an ability to clearly articulate product strategy and tradeoffs to senior leadership.
Experience introducing significant product or workflow changes while maintaining user trust, platform reliability, and business continuity.

Nice To Haves

Experience in healthcare, digital health, fintech, or another regulated and operationally complex industry is strongly preferred.
Experience with clinician-facing products, insurance workflows, or revenue-cycle management is a meaningful advantage.

Responsibilities

Define the product vision, strategy, and roadmap for Spring Health’s provider platform
Develop a deep understanding of the needs of providers across different care-delivery, practice, and caseload models
Create a flexible provider experience that supports clinical care, practice management, referrals, scheduling, documentation, billing, and payments
Identify opportunities to simplify fragmented workflows and create a more cohesive experience across the provider journey
Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care
Partner with provider operations, network, clinical, finance, and commercial leaders to connect product decisions to provider satisfaction, engagement, growth, and business performance
Lead cross-functional teams spanning design, engineering, data, operations, clinical, and go-to-market functions
Establish a thoughtful approach to product adoption and change management across a large, diverse provider network
Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and make clear investment tradeoffs
Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity
Communicate product strategy, sequencing, risks, and tradeoffs clearly to senior executives and cross-functional stakeholders.

Benefits

Health, Dental, Vision benefits start on your first day at Spring.
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure).
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.