Principal Product Manager, Provider Platform

Spring Health•San Francisco, NY

2d•Hybrid

About The Position

Spring Health is a global mental health company dedicated to removing barriers to mental healthcare. They are building a world where accessing support is simple, personal, and adaptable to individual needs throughout life's changes. Their AI-native platform offers personalized support across various services including self-guided tools, coaching, therapy, medication management, and specialty care. The company's approach has been validated by JAMA Network Open and the Validation Institute, and they serve over 170 million people globally through partnerships with employers, health plans, and other organizations. Spring Health emphasizes the thoughtful use of AI tools, human judgment, and continuous learning in AI to enhance care delivery. This hybrid role, based in New York City or San Francisco, requires 2-3 days per week in the office and involves occasional travel for team on-sites. The Principal Product Manager, Provider Platform will report to the VP, Care Innovation and will be responsible for defining and developing the next generation of Spring Health’s provider experience.

Requirements

10+ years of product management experience, including ownership of complex, strategically important platform products.
A proven track record of setting product strategy and delivering across zero-to-one development, platform evolution, or large-scale product transformation.
Experience building products for professional users whose workflows, trust, and economic outcomes are critical to the business.
Strong commercial and financial judgment, with the ability to connect product decisions to customer value, retention, growth, and operational performance.
Technical fluency and experience partnering closely with engineering on platform architecture, integrations, data models, and sequencing decisions.
A rigorous approach to discovery and measurement that combines qualitative research, behavioral data, competitive intelligence, and financial analysis.
Demonstrated success leading through ambiguity, making difficult tradeoffs, and driving execution across multiple teams and functions.
Exceptional communication and negotiation skills, with an ability to clearly articulate product strategy and tradeoffs to senior leadership.
Experience introducing significant product or workflow changes while maintaining user trust, platform reliability, and business continuity.

Nice To Haves

Experience in healthcare, digital health, fintech, or another regulated and operationally complex industry is strongly preferred.
Experience with clinician-facing products, insurance workflows, or revenue-cycle management is a meaningful advantage.

Responsibilities

Define the product vision, strategy, and roadmap for Spring Health’s provider platform.
Develop a deep understanding of the needs of providers across different care-delivery, practice, and caseload models.
Create a flexible provider experience that supports clinical care, practice management, referrals, scheduling, documentation, billing, and payments.
Identify opportunities to simplify fragmented workflows and create a more cohesive experience across the provider journey.
Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care.
Partner with provider operations, network, clinical, finance, and commercial leaders to connect product decisions to provider satisfaction, engagement, growth, and business performance.
Lead cross-functional teams spanning design, engineering, data, operations, clinical, and go-to-market functions.
Establish a thoughtful approach to product adoption and change management across a large, diverse provider network.
Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and make clear investment tradeoffs.
Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity.
Communicate product strategy, sequencing, risks, and tradeoffs clearly to senior executives and cross-functional stakeholders.

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts for you and your dependents.
HSA and FSA plans are available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.
Access to Noom, a weight management program.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
Access to BrightHorizons for sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.