Principal Product Manager I, Forward Deployment

RELX•Raleigh, NC

6d•$118,300 - $263,800

About The Position

This role is for a Principal Product Manager, Forward Deployment, focusing on the platform layer beneath AI-powered legal applications. The individual will be responsible for reusable services, configurability, and deployment patterns that enable capabilities to extend across regions and customers. The role involves working closely with customer-facing teams to understand customer adoption and customization of Protégé, translating these insights into platform investments to improve deployment speed, stickiness, and repeatability. It's a hands-on, technically deep role where the individual will shape platform development, define shared capabilities versus local ones (considering data sovereignty, content supply, language), and set value metrics for reuse and stickiness, owning the outcomes.

Requirements

10+ years of Product Management experience, customer-facing / outbound, with real technical depth (not surface-level only).
Masters degree in Computer Science or an Engineering discipline strongly preferred, but not essential.
Strong product leadership with the ability to influence across complex organizations globally.
Experience defining and executing platform strategy across multiple products, regions, or customer segments.
Ability to engage directly with customers and translate customer needs into scalable solutions.
Deep, hands-on understanding of AI-powered products — generative AI, agents, retrieval/RAG, automation, and workflow orchestration — with the technical fluency to make real architectural and design tradeoffs.
Strong commercial acumen with the ability to identify growth, monetization, and market expansion opportunities.
Data-driven approach to decision-making and product investment prioritization.
Comfort operating in ambiguous environments with shifting goalposts, balancing experimentation with execution.
Excellent collaboration and stakeholder management skills across cross-functional teams.

Responsibilities

Define and drive platform capabilities that enable multiple products, regions, and customer segments.
Identify opportunities to transform market-specific functionality into reusable, scalable platform services.
Develop strategic frameworks that improve speed-to-market while maintaining a consistent customer experience globally.
Champion platform-first thinking across product and engineering organizations.
Engage directly with customers, strategic accounts, field organizations, implementation / white-glove teams, and market leaders to identify emerging workflow challenges and opportunities.
Translate customer-specific requirements into scalable platform investments and validate product concepts through direct market engagement.
Identify opportunities to apply generative AI, agentic systems, automation, retrieval technologies, and workflow orchestration to solve meaningful customer problems.
Set the value metrics for reuse and stickiness, and own the outcomes.