Principal Product Manager, Features

NRGVIRTUAL, WA
Hybrid

About The Position

The Principal Product Manager, Features, will act as the single-threaded technical product owner for a dedicated, high-impact functional domain or a specific subset of devices within the Vivint smart home ecosystem. Modeled after a senior individual contributor scope, this role is designed for a highly skilled product professional who excels at execution and tactical ownership. You will take defined business objectives and near-term customer problems and translate them into concrete, high-performing product features.

Requirements

  • Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift.
  • Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics.
  • Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences.
  • Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership.
  • 4–6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules.
  • Direct experience leveraging product analytics platforms or working alongside data engineering teams to track, verify, and improve user experiences.

Nice To Haves

  • B.S. or M.S. in a Technical Field preferred (Computer Science, Electrical/Mechanical Engineering, or a related quantitative discipline); equivalent practical product management experience considered.

Responsibilities

  • Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily.
  • Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps.
  • Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs.
  • Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements.
  • Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch.
  • Ensure your domain's software and hardware components align with Vivint's overall design language and platform architecture, avoiding siloed features.
  • Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams.
  • Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction.
  • Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts.
  • Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership.

Benefits

  • NRG employee benefits
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