Principal Product Manager, Conversational Chatbot

GEICO•Bethesda, MD

2d•$146,575 - $229,600•Hybrid

About The Position

GEICO is undergoing a multi-year technology transformation to reimagine the customer experience in the insurance industry. This involves removing friction across various customer touchpoints and building a world-class experience powered by technology. As part of this transformation, GEICO is seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to drive their online and mobile experience, serving millions of customers. This role, within the newly formed AI Experience team, will be responsible for strategizing, developing, and enhancing the consumer journey through digital products. The position is a hybrid role, based in either the San Francisco Bay area or the Greater Washington DC Metropolitan (DMV) area.

Requirements

Bachelor’s Degree
At least 10+ years of experience in Product Management building complex software and technology products with a proven record of accomplishment at large scale.
3+ years owning AI/ML or GenAI products in sustained production, with direct accountability for model outcomes, quality, and business impact.
Hands-on experience delivering AI-powered platforms or experiences at enterprise scale, working closely with applied scientists, ML engineers, and platform teams to operationalize LLMs, retrieval/RAG, decisioning, or agentic workflows.
Demonstrated end-to-end ownership of the AI product lifecycle, including problem framing, data strategy, experimentation, model evaluation metrics, risk/controls, and post-launch iteration in regulated or high-trust environments.
Experience in building consumer-facing online and mobile app products with a strong customer focus and ownership mindset.
Builder mindset with proven experience in managing all aspects of building products throughout its lifecycle from concept to delivery to scaling.
Experience using quantitative and qualitative data to inform design decisions and drive change.

Nice To Haves

MBA or equivalent experience
Bachelor's degree in a technical field such as software engineering or computer science
Experience in e-commerce, financial services, and marketplace digital-first companies.
Self-starter and have a proven ability to operate in an ambiguous startup-like environment.

Responsibilities

Building complex conversational AI and Chatbot experiences and features at large scale.
Defining and executing a multi-year unified vision in close partnership with business and engineering teams.
Leading cross-functional teams to drive results during product discovery and product delivery.
Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy, and requirements.
Owning and prioritizing short-term and long-term product roadmaps to deliver on business outcomes, working closely with a cross-functional team to ensure alignment of resources for team success.
Partnering with the UX team to drive a stellar customer experience.
Working with stakeholders to create, prioritize, and execute the product roadmap related to the entire lifecycle of policy experience.
Leveraging modern architecture and great design to identify problem-solution fit.
Evaluating trade-offs and negotiating requirements.
Creating and using compelling, informative artifacts to influence stakeholders (e.g., Vision, Roadmaps, Features/Epics, Progress Updates).
Understanding current and future state architecture.
Identifying and measuring KPIs (Key Performance Indicators), adjusting and refining the roadmap as data dictates.
Mentoring other Product Managers and helping to build a high-performing product organization.