Senior Product Manager – Conversational AI & Digital Support

Charles Schwab Inc.•Austin, TX

2d•$105,600 - $175,000•Onsite

About The Position

At Schwab, we’re redefining how clients interact with digital experiences—using AI, search, and conversational platforms to simplify complex financial decisions. You will join a high-impact product team focused on Conversational AI, Enterprise Search, and Digital Support experiences across web and mobile. This includes chat, voice, search, and help content—all unified into a seamless client journey. This role sits at the intersection of strategy, execution, and innovation. You will shape the future of AI-powered client experiences while ensuring operational excellence, scalability, and compliance. You will partner across product, engineering, data, design, risk, and service teams to deliver experiences that are intuitive, reliable, and high quality.

Requirements

5+ years of digital product management experience
Experience delivering complex digital platforms across web and mobile
Strong ability to influence stakeholders and drive alignment across organizations
Agile experience (Scrum, backlog management, sprint planning)
Experience with conversational AI, search, chatbots, voice, or machine learning-driven products
Working knowledge of GenAI, LLMs, and AI system design principles
Ability to evaluate and improve AI quality, performance, and safety
Comfort working with technical teams on architecture, integrations, and data
Strong experience writing product requirement documents (PRDs) and defining clear acceptance criteria
Experience with release management, lifecycle ownership, and product operations
Ability to translate strategy into actionable roadmaps and execution plans
Excellent presentation and storytelling skills, with experience presenting to senior leadership
Ability to communicate complex concepts clearly across technical and non-technical audiences
Strong written communication and documentation skills

Nice To Haves

Strong organizational skills with the ability to manage multiple priorities
Self-starter mindset with a bias toward action and continuous improvement
Documented “vibe coding” and rapid prototyping experience

Responsibilities

Define and execute product strategy across Conversational AI, Search, and Digital Support experiences
Translate strategy into clear PRDs, roadmaps, and prioritized backlogs
Maintain a continuous pipeline of delivery-ready work across multiple sprints
Balance near-term delivery with long-term platform evolution
Drive development of AI-powered experiences including LLM-based, deterministic AI, and hybrid systems
Establish and improve AI quality frameworks (evaluation, accuracy, grounding, hallucination mitigation)
Partner with risk and compliance to ensure AI safety, governance, and responsible use
Leverage experimentation, transcripts, and analytics to continuously improve experiences
Own end-to-end product lifecycle, including planning, development, testing, release, and post-launch optimization
Lead release management practices, including release notes, readiness, and stakeholder communication
Ensure strong quality assurance and production stability across features
Maintain documentation across product, operational, and system workflows
Lead cross-functional alignment across product, engineering, design, risk, compliance, and operations
Influence stakeholders and drive decisions across multiple levels of leadership
Champion Agile practices including sprint planning, backlog refinement, and demos
Create and deliver executive-ready presentations that clearly communicate strategy, progress, risks, and outcomes
Simplify complex AI and technical concepts into clear narratives for leadership audiences
Provide consistent visibility into product performance, roadmap, and key decisions
Demonstrate “vibe coding” and rapid prototyping ability to explore ideas and accelerate delivery
Work closely with engineering to define technical approaches, trade-offs, and implementation details
Contribute to tool selection and product workflows across the team