Principal Product Manager - Benefits
About The Position
As Principal Product Manager for Benefits, you'll shape how millions of people understand, access, and use the benefits their employers provide. Benefits are often the most valuable thing employees receive outside their paycheck, yet they remain confusing, fragmented, and underused. You are here to help change that. Working at the center of our platform, you'll define the strategy for how members discover what's available to them, navigate complex eligibility rules, and connect to the right care at the right moment. You will lead the product vision and roadmap for our unified benefits experience across medical, pharmacy, and ancillary programs, built on top of our internal platform and services. You’ll partner closely with engineering, design, data, and product peers across the organization to deliver feature‑complete, high‑reliability experiences that help people understand their benefits in a way that makes sense to them. This is a principal‑level, high‑leverage individual contributor role: you’ll be expected to set strategy, drive complex cross‑org delivery, mentor other PMs, and be the go‑to product leader for all things benefits at the organization.
Requirements
- 10+ years of product management experience, including significant time as a Senior or Lead PM owning complex, multi‑team products or platforms.
- Deep familiarity with healthcare benefits and data including eligibility, plans and plan designs, accumulators/deductibles/OOP max, ID cards, coverage rules, and claims data, and how they show up in member‑facing experiences.
- Proven track record shipping both internal and external product experiences in a B2B2C or enterprise SaaS context with an emphasis on reliability, correctness, and configuration flexibility.
- Demonstrated success leading cross‑org, cross‑platform initiatives (spanning multiple apps, services, or interfaces) with hard external dates and real operational consequences.
- Strong product sense: you can take dense benefit and platform constraints and turn them into flows that feel simple and trustworthy to members.
- Exceptional communication and influence skills — equally effective with engineers, designers, clinical leaders, client teams, and executives.
- Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
- Humble attitudes and a penchant for solving hard problems
Nice To Haves
- Experience in startup environments is a plus!
Responsibilities
- Define and evolve the product vision for how members discover, understand, and use their benefits.
- Own the end-to-end product roadmap for member-facing benefits and enrollment features including Member-facing and administrative components
- Establish a single source of truth for benefit content and configuration, mapping legacy data and behaviors into a unified model with engineering and fellow PMs.
- Translate executive and client commitments into a sequenced plan with explicit tradeoffs, dependencies, and cut lines, and keep that plan real as priorities shift.
- Drive accuracy and efficiency in how we gather benefits information from employers, partnering with content management and implementation.
- Define and instrument success metrics for benefits from task completion on "find what's covered" to OE error rates and digital ID card usage.
- Partner with client implementation, clinical operations, and support leadership so engineering timelines leave room for training, UAT, and change management before launch.
- Ship meaningful improvements on a fast, iterative cadence.
- Represent benefits in executive and cross functional forums with crisp narratives, options, and recommendations.
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
