Principal Product Manager - API & Integrations

Courier Health • New York, NY

2d • $190,000 - $240,000 • Hybrid

About The Position

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and none of that happens until data from hubs, specialty pharmacies, copay vendors, claims sources, and field systems comes together cleanly and reliably in our platform. Every day a feed is late or a mapping is wrong is a day a patient's status is invisible to the person who could act on it. Integrations are where our product meets the rest of the ecosystem, and today most of that work is bespoke.

As Principal Product Manager, your mandate is to turn integrations from a bespoke implementation function into a scalable product platform. You’ll define Courier’s API and integration strategy, establish the product and data abstractions that make new sources repeatable, and build the capabilities that allow customers and partners to integrate with Courier reliably. The result should be faster launches, lower implementation effort, greater ecosystem leverage, and a platform that becomes harder to replace as customers scale.

Requirements

• Built and scaled APIs, integrations, data products, or developer platforms for enterprise customers.
• Turned bespoke customer work into reusable products that improved launch speed, reliability, adoption, or cost to serve.
• Strong technical judgment across data models, API design, integration patterns, observability, and failure recovery.
• Treat security, privacy, and data quality as design requirements from day one, especially when sensitive health data crosses organizational boundaries.
• Build relationships proactively.
• Make sharp product decisions—balancing customer needs, commercial value, technical foundations, and long-term platform leverage.
• Communicate clearly across engineering, client IT, commercial teams, and executives, especially when the tradeoffs are hard.
• Thrive with autonomy and ambiguity, build context quickly, and hold yourself accountable to measurable outcomes.

Nice To Haves

• Built or scaled an integration marketplace, app ecosystem, or partner program.
• Know patient support programs, specialty pharmacy, hub services, claims, or healthcare interoperability standards.
• Worked with Salesforce, Veeva, CRM ecosystems, or iPaaS tooling.
• Built developer-facing products or shipped in regulated environments such as HIPAA, SOC 2, or GxP.

Responsibilities

• Define Courier’s API and integration strategy.
• Establish product and data abstractions that make new sources repeatable.
• Build capabilities that allow customers and partners to integrate with Courier reliably.
• Define where Courier standardizes, configures, and supports variation across hubs, specialty pharmacies, claims sources, CRMs, and other partner systems.
• Turn patterns from past implementations into shared data models, reusable connectors, and platform primitives.
• Own the public API and webhook layer, including what is exposed, how developers build against it, and how its contracts evolve over time.
• Prioritize when Courier should build a connector, enable a partner to build one, or use third-party infrastructure.
• Build the tooling, documentation, certification, and operating model that let the ecosystem grow into a partner marketplace.
• Build ingestion monitoring, reconciliation, clear failure states, and self-service remediation for issues.
• Define what healthy looks like for a feed and make it visible to the people running the program.
• Translate company strategy, customer needs, technical foundations, and commercial priorities into a clear sequence of investments.
• Distinguish reusable product needs from one-off requests.
• Make explicit tradeoffs.
• Align Product, Engineering, Implementation, and Sales around decisions.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed