Principal Process Manager - Network Product Well Managed

Capital One • McLean, VA

42d • $98,900 - $124,300

About The Position

As a Principal Associate of Process Management within Transaction Processing, you will be responsible for ensuring all risk efforts are flawlessly executed. Our team bridges product, tech, and risk partners to ensure Transaction Processing products and platforms remain well-documented, efficient, and fully supported. You will serve as the primary subject matter experts and single point of contact for risk initiatives. You will blend analysis with process optimization to establish streamlined risk workflows and execute proactive data collection—ensuring on-time execution and continuous audit readiness.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of process management or risk experience

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 2 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

Responsibilities

• Bridge the gap between technical, product, and risk teams, collaborating with and influencing diverse stakeholders to align on priorities and drive collective decision-making.
• Act as a single point of contact to partnering with Product and Risk, ensuring successful execution of assessments, testing, audits, and regulatory requests.
• Provide peer leadership and influence, serving as a mentor to junior team members and advocating for well-managed practices across broader initiatives.
• Provide oversight for essential controls and audits through proactive identification and monitoring of risks. Maintain robust protocols and drive remediation to ensure issues are resolved timely and regulatory standards are met.
• Proactively anticipate and escalate potential risks or process gaps, driving the development of mitigation strategies to maintain a high-integrity control environment.
• Design, optimize, and maintain rigorous process workflows and formal L2 documentation to ensure high standards and continuous audit readiness.
• Establish and maintain team standard work to ensure a consistent, well-managed support model.
• Support strategic prioritization and synthesize complex data into actionable insights to inform leadership pivots and program transparency.
• Champion a culture of continuous improvement by identifying operational inefficiencies and leading small-scale process enhancements that streamline work and reduce manual overhead.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED