Principal Risk Associate, Well Managed Team - Business Cards & Payments

Capital One•Richmond, VA

2d•Hybrid

About The Position

In Business Cards and Payments (BC&P), we are on a mission to pave the path for businesses to do more business. Within the BC&P Operating Office, we serve as the operational engine, enabling alignment, velocity, and resilience across the organization. Our office is comprised of three pillars - Strategic, Organizational, and Top of House Operations - that collectively drive our commitment to operational excellence. We are seeking a forward-thinking Principal Risk Associate to help advance our BC&P operational strategy. You will help lead automation, artificial intelligence, and innovative ways to elevate the maturity of our operational processes along with ensuring proper regulatory compliance. By partnering with stakeholders to implement scalable, technology-forward solutions, you will drive adherence to well managed practices while identifying and operationalizing process improvements. The ideal candidate is a detail-oriented professional with a passion for innovation, improvements, and compliance. You thrive on staying ahead of the curve, utilizing the latest industry trends and technological advancements to optimize internal processes. As a collaborative influencer, you excel at building strong relationships across cross-functional teams, championing process efficiency, and actively contributing to the maturity of our process and control ecosystem. You are a self-starter who works autonomously, managing multiple priorities and initiatives with minimal supervision. Joining our team means operating at the intersection of risk management and modern technology. We are looking for a thinker who not only understands risk but actively seeks ways to simplify and modernize how we manage it. If you enjoy navigating dynamic environments, influencing change through data-driven insights, and driving efficiency, this role provides the platform to make a meaningful impact.

Requirements

Bachelor’s Degree or military experience
At least 4 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
At least 3 years of experience working with business and risk teams to drive cross-functional operational initiatives

Nice To Haves

5+ years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
Proven track record of transforming operational workflows and enhancing process maturity through the implementation of automation, data-driven insights, and technology-led solutions
Demonstrated ability to navigate ambiguous environments and manage multiple priorities autonomously
Experience leveraging automation tools such as: GenAI, workflow automation, or data visualization to transform operational workflows

Responsibilities

Working with the business to ensure proper implementation of processes/programs to be compliant with new regulatory laws like Dodd-Frank Section 1071.
Partner with GenAI Director to ensure a well managed approach for GenAI across BC&P pre and post implementation.
Partnering with key stakeholders to ensure the LAUNCH is efficient for BC&P by monitoring and managing the implementation of the change initiative, track progress, adjust as needed.